Voice Engineer (Collaboration)

Strong experience with Voice / VoIP management tools and processes Strong knowledge and experience with Cisco Unified Call Manager Good knowledge and experience with SBC technologies (Oracle) Strong understanding of call recording systems (Nice) Strong E911 experience Good knowledge and familiarity with Cisco UCS Good experience with general networking technologies Strong understanding with Microsoft Teams Calling Minimum 3+ years of experience managing large call manager telephony environments

Sr. Voice Engineer w/CCNP Collaboration Location: Bolling AFB- Washington, DC Contractor Work Model: 100%Onsite Type: Direct Permanent Hire Per Federal Govt Contract U.S. Citizenship is required Must have active Top Secret clearance Compensation: $180000 annually CCNP Collaboration Certification Required Job description: Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in the support of our c

Must Have Technical/Functional Skills NICE CXone Platform (Must Have) NICE CXone ACD, IVR, Studio, Omnichannel Routing NICE CXone Workforce Management (Forecasting, Scheduling, Real Time Adherence) Quality Management (QM), Interaction Analytics, QM Analytics NICE Enlighten AI Contact Center Technologies Advanced Routing: Skills based, Proficiency based, Omnichannel Digital Channels: Chat, Email, SMS, Social IVR Speech and Voice Technologies CTI integrations Integration & APIs REST and SOAP APIs

Overview Impact the Moment: McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experiences, and to continually reimagine the way our customers teach and learn, simplifyin