EPIC Ambulatory Application Support

Role: EPIC Ambulatory Application Support

Location: San Francisco, CA (Hybrid)

Duration: 12 Months

Job description:

Client is looking for a contractor to provide general Epic Ambulatory application support. Experience with Epic Wisdom, Bones, Kaleidoscope, Healthy Planet, MyChart, EpicCare Link, and Compass Rose is also desired. This contractor will work on Service Desk Tickets, optimization requests, assist with project build, and other duties assigned.

Technical Project Management Tasks Assess and optimize system designs through review and analysis of user needs.

Customize systems through system design and configuration to meet the changing business needs of the users; participate in the development of planning for remote hardware and communications facilities. Coordinate and lead workflow design discussions, documentation of workflows, build & configuration, testing of the system, and analyze all associated issues Develop, document, and facilitate execution of governance processes between business stakeholders and IT teams by building within the existing governance framework and committees. These processes should accommodate the end to end process including request submission, budget/funding of requests, project estimates, approval, prioritization, project execution, and outcomes measurement.

Coordinate with City and County of San Francisco (CCSF) department subject matter experts, DPH IT, and third-party vendors to ensure the data movement framework is built and configured to meet project milestones and timelines.

Create and execute project plans, estimates timeframes, outlines specific tasks and identifies resources needed to complete projects on schedule and within budget.

Monitor progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance.

Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.

Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct walkthroughs for proposed solutions to system problems.

Conduct feasibility studies; evaluate vendor products; make recommendations based on user requirements and systems analysis to ensure adequate planning.

Monitor the maintenance and enhancement of complex computer and telecommunications systems to ensure proper functionality; provide support, analysis, coordination and assistance for networks, including disaster recovery.

Troubleshoot software problems through telephone and site visit support; provide technical assistance in planning, engineering and architecture of unique systems for diverse applications; implement solutions to problems.

Conduct user training and develop user training materials.

Create, update, and maintain project documentation materials.

May install and maintain software; facilitate communication between clients and vendors regarding system maintenance issues; perform non-routine adds, moves and changes as needed.

Test and modify software for network compatibility; participate in the detail design and development of new applications; may write database applications.

Update system software and make modifications to system configurations; facilitate data communication between systems platforms.

Participate and represent the department in computer users meetings or meetings of related committees.

Create and generate reports and statistics to meet user and program requirements; interface with other departments, jurisdictions and users on regulations and reporting requests.

Conduct database systems analysis and designs; may perform data normalization tasks; assist in the development of relational databases; assist in performance of data conversion tasks and maintenance of data dictionaries.

Develop the testing of integration solutions (including data validation).

Schedule and facilitate status, build and testing meetings, and other activities as required.

Lead the development of written testing plans, test cases and test reports.

Lead the integration and functional testing between designated systems and the Epic EHR to identify, isolate, and document defects found during testing.

Participate in data file manipulation, staging, testing, and validation activities.

Work closely with EMR integration product managers to ensure to meet deadlines, provide the status update and escalate issues.

Manage the resolution of outstanding issues before and after project go-live events.

Maintain, publish, and disseminate technical reference manual and other integration solutions documentation.

Build in-house DPH technical capacity and provide knowledge transfer before contract completion.

As a member of the SFDPH Epic Ambulatory team, share responsibilities for support of the Epic Ambulatory application. This includes resolving system issues, completing report build, completing project build efforts, attending team meetings, participating in integrated testing efforts, and other support and maintenance responsibilities

The individual may be asked to perform other duties as assigned. Deliverables include, but are not limited to, the following:

Weekly status reports. Project documentation on significant efforts (project plans, overall project documentation).

Service Desk ticket productivity will be measured through ServiceNow reporting.

Minimum Qualifications

Mastery of the Epic Ambulatory application.

Current Epic Ambulatory application certification.

Familiarity of all phases of clinical application implementation are required including discovery, validation, workflow and process design, application build, application testing, integrated testing, end-user training, go-live, optimization, maintenance, and upgrade.

Project management experience in a multi-stakeholder healthcare organization implementing projects of high complexity.

Desired Qualifications

5+ years of Epic EHR implementation experience

Epic Ambulatory Certification, and current CEE.

Experience of Epic Reporting Workbench Specialty experience/certifications such as Wisdom, Bones, Kaleidoscope, Healthy Planet, MyChart, EpicCare Link, and Compass Rose.

Communication experience for strategic and tactical deployments Experience with Epic integrated projects