Incident Management Engineer
Career Soft Solutions Inc
Dice Job Match Score™
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Job Details
Skills
- MTTD
- MTTR
- Incident Management
Summary
Incident Management Engineer
Alpharetta, GA (Onsite)
FTE only- Fulltime Permanent (W2)
Job Summary: Seeking an experienced Incident Management Engineer to lead P1/P2 production incidents, coordinate incident bridges, troubleshoot enterprise systems, and ensure rapid service restoration in a 24x7 environment.
Required Skills:
- 8+ years in IT Operations, Production Support, or Major Incident Management.
- Strong ServiceNow/ITSM, ITIL, incident lifecycle, escalation, RCA, COE, and postmortem experience.
- Experience leading critical incident bridges and communicating with senior stakeholders.
- Knowledge of AWS, Linux/Unix, Windows Server, networking, DNS, LDAP, SSL, SMTP, FTP, Active Directory, firewalls, VPNs, and load balancers.
- Familiarity with Apache/WebLogic, Oracle/SQL Server, storage/SAN, and virtualization.
- Monitoring tools: CloudWatch, SolarWinds, ExtraHop, Catchpoint, OpenTelemetry, SignalFX, or equivalent.
- Experience tracking MTTD/MTTR, improving monitoring, and driving incident prevention.
- Strong troubleshooting, communication, and cross-team coordination skills.
- Bachelor's degree or equivalent experience; willingness to support 24x7 on-call rotations.
Preferred: ITIL/AWS certification, Enterprise Command Center experience, and financial services or regulated industry background
- Dice Id: 91026514
- Position Id: 9112454
- Posted 4 hours ago
Company Info
Career Soft Solutions is a leading global provider of end-to-end, technology-enabled business solutions, including ERP, SCM, PLM, WMS, CRM, portal, e-commerce, application development, project services, e-learning, training, staffing and global sourcing solutions. Founded in New Jersey, Career Soft Solutions currently serves North America, Asia and wider operations worldwide. Career Soft Solutions enables mid-market enterprises, Fortune 1000 companies to drive business transformation and improve operating performance by adapting and implementing advanced technologies—carried out by proven, cross-industry, multi-platform experts that are dedicated to customer satisfaction. Career Soft Solutions delivers an integrated portfolio of solutions and services reflecting a broad range of technology and business practices.The result is to provide end-to-end comprehensive set of solutions and services that enable clients to focus on driving competitive advantage in their core business.
