Senior Engineer

job summary:

We are seeking a Customer Delivery Engineering Technical Leader who meets all of the following hands-on technology requirements (minimum 2 years'

practical experience):

location: Newtown, Pennsylvania

job type: Contract

salary: $68.78 - 81.00 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Role Type: Senior Engineer or Technical Leader or (Architect could be)

Role Overview

The onsite engineer :

Will provide managed services to support customer's network operations.

Will assist customers network operations team in troubleshooting, escalating critical incidents, and proactively supporting change management processes.

Builds and implements a lab (similar to an existing lab) and will utilize the its infrastructure to validate cross-regional SDA functionalities .

Facilitates knowledge transfer to operations teams.

Will be closely collaborating with: onsite engineers from other regions

Key Responsibilities & Services

1. Ongoing Design & Rollout Support Ongoing Design Support assists cusomter with guidance and recommendations in making incremental changes to customer's designs. The review focuses on assessing customers change requirements and providing recommendations on implementation or modification of those designs based on published leading practices and industry standards.

• Attend Design Review workshops and service meetings.
• Provide recommendations to implement customer's design changes, including:
  • Known and potential risks involved.
  • Impact on customer's current environment.
• Provide ongoing consultation for topics related to the above agreed-upon requirements that may impact the existing customer design(s).
• Support for IPv6 design and rollout support for solutions across the office network.
• Provide Design support and involved PoC activities.
• Implement Lab infrastructure to support:
  • Verification of cross-regional SDA functionality.
  • Testing of region-specific scenarios and use cases.
• 
  

2. Proactive Support for Change Management Process Serve as a designated single point-of-contact who has detailed knowledge of internal processes and needs to proactively assist customer during configuration changes or solution-related issues.

• Review of customer's maintenance window procedures.
• Technical team on standby during maintenance window.
• Support for technical aspects of changes.
• Listing of software upgrades available.
• Maintenance window preparation.
• Configuration of assistance in support of service requests.

3. Operations Consulting Deliver Operations Consulting covering the following topics:

• Direct access to internal processes, tools, business units, and relevant resources such as TAC to address critical incidents, chronic issues, and feature requests regarding customer's network solution.
• Assist customer with open service requests
• Collaborate by providing technical leadership of Cisco products, services, and knowledge of your unique network to TAC, ultimately leading to faster service restoration.
• Perform troubleshooting of complex issues, impact, and risk assessments for Severity 1 and Severity 2 incidents.
• Provide root causes, and deliver consultative support to help develop a plan of action designed to prevent, address, and minimize the business impact of the problem by:
  • Establishing root causes of network infrastructure issues.
  • Test and verify the most probable cause.
  • Prepare root cause analysis documentation.
  • Recommend corrective actions.
• Share intimate knowledge of network design, components, and configuration.

4. Knowledge Management Assist customers Operations staff to enhance technical design and deployment knowledge using Knowledge Transfer Sessions for Operations.

• Conduct Remote/Onsite Knowledge Transfer Sessions to provide customer with informal training sessions about their deployed Cisco infrastructure.
• These informal training sessions supplement formal classroom training.
• 
  

qualifications:

At least 2 years of hands?on experience in the following Cisco products and solutions (all items are mandatorily required):

- DNAC / Catalyst Center (provisioning, assurance, and general operations/maintenance)

- Software?Defined Access (including LISP, SDA components, micro?segmentation, and DNAC/ISE integration) - design, deployment, and troubleshooting

- Catalyst 9000 Switch Family (e.g., 9200?CX, 9300, 9500, 9600)

- IPv4/IPv6 Routing (BGP, IS?IS, OSPF)

Desired:

- IPv4/IPv6 Multicast

Optional:

- Scripting/DevOps experience (Python, Ansible, Robot Framework)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.