Functional Analyst

Job#: 3026572

Job Description:

The Functional Billing Analyst will oversee day-to-day billing and payment operations, serve as a key liaison across technical and business teams, and provide structure and leadership in areas where processes are still developing.

This position is not a traditional Business Analyst role. Instead, it requires someone with strong functional expertise in billing, subscription management, and payment workflows who can operate independently, think critically, and bring clarity to ambiguous situations.

Key Responsibilities

Billing & Payments Operations

• Own and manage functional tasks related to billing and payment processes.
• Oversee daily operations of the billing platform, including issue tracking and resolution.
• Coordinate with Accounting on billing workflows, reconciliation activities, and general ledger considerations.
• Monitor billing activity and system performance; compile data and produce reports to identify trends and recommend improvements.

Cross-Functional Leadership

• Serve as the primary functional bridge between Product, Integrations, Engineering/Development, and Accounting/Finance teams.
• Provide structure, guidance, and leadership in areas where processes or ownership may be undefined.
• Support billing system releases, upgrades, and enhancement requests.
• Research and respond to functionality inquiries from internal stakeholders.
• Identify, document, and track system issues; support translation of business needs into technical deliverables.

Required Qualifications

• 2-5+ years of experience in a functional analyst role, ideally within billing, subscription, or payment operations.
• Strong understanding of billing workflows, subscription lifecycles, and payment processing.
• Familiarity with general ledger concepts and their relevance to billing and revenue processes.
• Experience with SaaS-based billing platforms.
• Ability to think critically, work through ambiguity, and independently drive tasks to completion.
• Professional presence and experience working with cross-functional teams.
• Self-starter with the ability to lead functional conversations and provide direction.
• Telecom billing experience is not required and not preferred.

Preferred Attributes

• Strong problem-solving skills and the ability to think through end-to-end billing and payment workflows.
• Comfort leading discussions with technical and non-technical stakeholders.
• Ability to operate independently, take ownership, and proactively identify improvements.
• Experience supporting system enhancements, upgrades, or platform migrations.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.