Helpdesk Technician

Independence, OH, US • Posted 9 days ago • Updated 2 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • SAP BASIS
  • Tier 1
  • Tier 2
  • Computer Hardware
  • Network
  • OS X
  • Laptop
  • Printers
  • Mobile Devices
  • Onboarding
  • Provisioning
  • Documentation
  • Issue Tracking
  • AV
  • Audiovisual
  • Technical Support
  • Training
  • Help Desk
  • Microsoft Windows
  • Microsoft Office
  • Computer Networking
  • Remote Support
  • TeamViewer
  • Microsoft SCCM
  • Communication
  • Management

Summary

Position Summary:

MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients' end users.

Key Responsibilities:
  • Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
  • Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
  • Deliver hands-on support for desktops, laptops, printers, mobile devices, and peripherals.
  • Support user onboarding and offboarding, including device setup, imaging, and account provisioning.
  • Maintain accurate documentation of support requests and resolutions in the ticketing system.
  • Assist with AV and conference room technology support.
  • Participate in IT projects, deployments, and system upgrades as needed.

Work Schedule:
  • Hybrid Model (after training period):
    • 3 days on-site at a designated customer location in the Cleveland area
    • 2 days remote (from home or MCPC office)

Qualifications:
  • 2 years of experience in a helpdesk or desktop support role.
  • Proficiency with Windows 10/11, Microsoft 365, and basic networking.
  • Experience with remote support tools (e.g., TeamViewer, SCCM, or similar).
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • A+ or similar certification preferred.

Contract Details:
  • Duration: 3-6 months contract with goal of full-time hire
  • Location: Hybrid (Cleveland, OH area)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80184734
  • Position Id: 8afd0e7877e580d16aa093616be6db1d
  • Posted 9 days ago
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