IAM SME

Position Overview

The Identity and Access Management (IAM) Expert / Analyst is responsible for supporting the design, implementation, and operational improvement of enterprise IAM processes and technologies. The role focuses on strengthening identity governance, improving access lifecycle management, and integrating IAM architecture across enterprise systems including Microsoft Entra ID, Azure Active Directory, and other identity platforms.

The IAM Expert will analyze existing workflows, develop governance frameworks, and support automation of provisioning and access review processes. The position requires collaboration with technical and business stakeholders to ensure secure, compliant, and efficient identity management operations.

The objective of this role is to enhance and sustain enterprise IAM capabilities by:

• Improving identity lifecycle management processes
• Strengthening access governance and policy enforcement
• Integrating IAM capabilities across enterprise platforms
• Establishing standardized IAM procedures and operational documentation
• Enabling automated access provisioning and deprovisioning
• Supporting secure access for internal users and external constituents

This role supports the long-term sustainability of IAM operations through documentation, process optimization, and knowledge transfer to internal IT staff.

Experience

• Minimum 5 years of experience analyzing, mapping, and improving IAM processes.
• Minimum 5 years of experience developing IAM documentation, including SOPs, process maps, and operational procedures.
• Experience supporting identity lifecycle management, including:
  • Access provisioning
  • Access deprovisioning
  • Access request workflows
• Experience supporting IAM policy development, role design, and access review programs.
• At least 3 years of experience facilitating meetings, gathering requirements, and communicating technical concepts to both technical and non-technical stakeholders.

Technical Expertise

The candidate must demonstrate experience with:

• Microsoft Entra ID (Azure Active Directory)
• Identity lifecycle management
• Role-based access control (RBAC)
• Identity governance frameworks
• IAM architecture integration
• ServiceNow workflow automation
• Access certification and audit processes
• IAM policy development and compliance support

Certifications

The following certifications are required or preferred:

Required or Preferred Certifications

• Certified Identity and Access Manager (CIAM)
• Certified Identity Management Professional (CIMP)

Additional preferred certifications may include:

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Microsoft Identity and Access Administrator certification

Key Skills

• IAM architecture and governance
• Process analysis and workflow optimization
• Security policy and standards development
• Technical documentation and SOP creation
• Stakeholder communication and facilitation
• Identity lifecycle management
• Enterprise system integration
• Access governance and compliance