Service Desk Analyst

Description
Available are:
1 - 5:00a-2:00p M-F
2 - 6:00a-3:00p M- F
1 - 8:30a-5:30p M-F
1 - 11:30a-10:30p M-TH
Job Description
Service Desk contract - 6 months with high probability of extension
Onsite in Oshkosh, WI
Here are the shifts that we currently have open:
Long term opening (12+ months) M-F 7a-4p
2 short term openings (3+ months) M-F 6:30a-3:30p
The majority of the Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN, so they would have both leadership and the community of a team in either location.
Our client is looking to add a Service Desk Technician to their Help Desk team. This will be a 12 month contract with the high possibility of extension/consideration for conversion. They are currently uses a managed service partner for most of their Service Desk Operations, and are bringing this back in house.
This role will be first level phone support for all end user issues over phone, email, and chat. They use the ServiceNow ticketing system. There is also an increase in tickets that are currently aligned to the O365 migration. Other common issues are requests for access, Microsoft issues, break/fix, SAP issues.
0365
Active Directory
This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.
OUR STORY:
They currently has approximately 15 TEKsystems contractors on the ServiceDesk and has extended this team out for the last few years. They have grown the ticket and user base that this team is responsible for and are looking to provide a model to build out tiers and career paths across the their Infrastructure team customer service acumen
O365
Active
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Phone support
Top Skills Details
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10,Phone support
Additional Skills & Qualifications
Spanish Speaking preferred
O365
Active Directory
Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Aug 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.