End to End (E2E) Support Resource Requirements (Backend Role)
Job Description:
Candidate must be proficient in mainframe computer operations processes and familiar with JCL, technical operations analyst support, root cause analysis and addressing batch job failures in a multiple CPU platform environment. Capable of multi-tasking in a fast paced highly technical environment. Ability to communicate and report detailed technical information/issues to management, following the appropriate escalation procedures. Adept at troubleshooting and resolving highly complex technical problems in a highly demanding and challenging environment, enhancing computer operations procedures, and reengineering operation processes to increase efficiency. Be familiar with CA-7 scheduler to support batch processing cycles.
Roles and Responsibilities:
- Role requires mainframe platform batch and CICS with DB2 processing and front-end support engaging with development to resolve E2E environment related issues impacting client testing cycles.
o Monitor E2E batch flow to ensure batch streams are processing on time, identify issues that require corrective action and follow up for resolution.
o Serve as an escalation point for client issues related to the E2E environment.
o Analyze documentation supporting changes in a complex E2E environment.
- Responsible for performing root cause analysis, first level investigation, escalation and resolution of batch job failures in a timely manner.
- Ensure E2E client service level agreements are attained
o Troubleshoot and restore service to batch processing on mainframe using industry accepted techniques and procedures.
o Implement appropriate corrective actions to eliminate recurring batch job failures, coordinating, monitoring, approving change related activities, performing training and coaching for less experienced team members, update procedures as changes occur and deficiencies are identified.
- Able to initiate bridge calls when multiple application and support teams require direct communication between each other to resolve problems.
- Capable of promoting Incidents to Incident Management for a severe issue where production is impacted.
- Ability to page out Application Teams for batch issues/abends and page additional Application Teams/additional resources when needed.
- Participate in bi-annual mirroring BCP disaster recovery testing and Spring & Fall release Interchange Association update implementations.
- Flexible to work additional days/hours as needed, to cover the team.
Computer Software Application Skills and Tools:
MVS/ZOS, ROCKET EMULATOR/BLUEZONE , TPX, JCL, CICS*, TSO, VTAM, VSAM, JES2, JCLWTR/SAR/VIEW, IOF/ISPF/PDF/SDSF, CA-7/CA-11, CA-1, WLB, WLM CICSPLEX, NDM, DB2, TSS, OPSMVS, SYSVIEW, NETMASTER, AUTOMATE, OPSMVS/STATEMAN, ENDEVOR, FILEMASTER, DB2 PLATINUM, DFHSM*, CYCLVIEW, CONFLUENCE, MICROSOFT TEAMS, MOOGSOFT, SERVICE POINT, CONTROL-M, CLARITY, FUEL, ZSCALER, Microsoft suite, WINDOWS PRODUCTS.
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