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Mutual Fund Operations Analyst

• Posted 12 hours ago • Updated 12 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Partnership
Regulatory Compliance
Customer Experience
Accountability
Training
ROOT
Communication Planning
Testing
Management
Financial Services
Securities
Finance
Mutual Funds
Analytical Skill
Conflict Resolution
Problem Solving
Root Cause Analysis
Process Improvement
Development Testing
Project Coordination
Communication
Facilitation
Collaboration
Microsoft Office
Microsoft Excel
SQL
Microsoft Power BI
Change Management
Content Management
Configuration Management

Partnership
Regulatory Compliance
Customer Experience
Accountability
Training
ROOT
Communication Planning
Testing
Management
Financial Services
Securities
Finance
Mutual Funds
Analytical Skill
Conflict Resolution
Problem Solving
Root Cause Analysis
Process Improvement
Development Testing
Project Coordination
Communication
Facilitation
Collaboration
Microsoft Office
Microsoft Excel
SQL
Microsoft Power BI
Change Management
Content Management
Configuration Management

Summary

About The Role

The Mutual Fund Operations Analyst supports mutual fund, unit investment trust (UIT), and 529 plan activities across Baird. The role resolves complex operational matters, serves as a resource for assigned processes or platforms, and applies product, process, regulatory, and systems knowledge to strengthen quality, efficiency, and controls. In partnership with Operations, Compliance, Wealth Solutions, Technology, branch stakeholders, and external vendors, the Analyst uses data and end-to-end process knowledge to identify root causes, evaluate solutions, coordinate implementation activities, and improve the client and advisor experience.

The Impact You'll Make

Serve as the process owner for mutual fund, UIT, and 529 activities, owning and coordinating operational issues and escalations through to resolution while maintaining an end-to-end view of the branch and client experience
Deliver best-in-class service to partners and clients by being responsive, attentive, solution-oriented, and personally accountable for ensuring questions and issues are resolved, while providing accurate, professional, and consistent support and coordinating effective handoffs when needed
Provide training, guidance, and subject matter support to Financial Advisors, Client Specialists, and Operations associates, help make knowledge reusable across the team
Analyze operational data, recurring exceptions, and process performance to identify root causes, assess risk, and recommend practical solutions
Identify and recommend process improvement opportunities supporting implementation efforts that reduce rework, strengthen controls, improve efficiency, and create consistent service experience
Leverage expertise to evaluate proposed process, project, system, product, or platform changes to determine operational impacts and communicate findings
Serve as a subject matter expert for projects and support broader implementation efforts by partnering with stakeholders on key decisions, dependencies, testing scenarios, communication plans, and control enhancements
Partner with internal stakeholders and external vendors to resolve issues, identify functionality or process enhancements, and support release testing and implementation
Manage competing priorities independently, communicate progress and challenges proactively, and follow through on commitments in a deadline-driven environment

What You'll Bring to Baird

Bachelor's degree preferred, or an equivalent combination of education and relevant experience
Three or more years of experience in financial services is preferred
FINRA Securities Industry Essentials (SIE) and Series 99 required within 12 months of hire
Strong knowledge of financial markets, mutual fund, UIT, and 529 products; operational processes, regulations, controls, and supporting systems
Analytical and problem-solving skills, root cause analysis, process improvement, requirements development, testing support, project coordination, communication, facilitation, stakeholder collaboration, and Microsoft Office proficiency, especially Excel. SQL, Power Query, and Power BI skills are preferred or may be developed in the role
Ability to understand processes end to end; connect issues to risk, control, service, efficiency, and client or advisor impacts; demonstrate curiosity, a continuous learning and improvement mindset, and a collaborative approach; exercise sound judgment, work independently, know when to involve others, prioritize competing responsibilities, explain complex topics clearly, and drive work to completion
Hybrid work arrangement supporting a Milwaukee-based team
Deadline-driven work may arise in connection with operational, regulatory, project, release, and implementation activities

#LI-CM1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24792185
Posted 12 hours ago

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