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Site Support II

Arlington, VA, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Attention To Detail
Videoconferencing
Systems Design
Optimization
POC
Scheduling
System Testing
Real-time
IT Service Management
Wireless Communication
System Imaging
Computer Hardware
Documentation
Regulatory Compliance
Technical Support
Customer Satisfaction
Service Level
Asset Management
Issue Tracking
Security Clearance
WebEx
Microsoft
Computer Networking
VTC
Testing
Communication
Collaboration
Management
Audiovisual
AV
Emerging Technologies
CompTIA
Information Technology
Systems Engineering
FOCUS

Attention To Detail
Videoconferencing
Systems Design
Optimization
POC
Scheduling
System Testing
Real-time
IT Service Management
Wireless Communication
System Imaging
Computer Hardware
Documentation
Regulatory Compliance
Technical Support
Customer Satisfaction
Service Level
Asset Management
Issue Tracking
Security Clearance
WebEx
Microsoft
Computer Networking
VTC
Testing
Communication
Collaboration
Management
Audiovisual
AV
Emerging Technologies
CompTIA
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2615883

Location: Arlington, VA, US

Date Posted: 2026-08-19

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: TS/SCI with Poly

Potential for Remote Work: ORA_ON_SITE

Description

We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Technical Services Specialist - Level II with a primary focus on Audio Visual (AV) and Video-Teleconferencing (VTC) systems. This elevated position builds on the Level I role by incorporating increased responsibility for AV system design, installation, and optimization, while still encompassing general IT support services. If you are a driven individual with advanced AV skills and thrive in a dynamic, customer-centric environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This opportunity is 100% on site in our Arlington VA location.

Role Overview - Audio Visual Technician (65%)

Local POC for AV system installations, upgrades, and integrations tailored to customer needs.
Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution.
Troubleshoot and implement advanced technical solutions for AV/VTC hardware and software issues to enhance system performance and customer satisfaction.
Work directly with stakeholders to analyze AV requirements, recommend tailored solutions, and provide support for high-profile or escalated events.
Perform proactive maintenance, upgrades, and repairs on AV hardware, including displays, conferencing systems, control panels, and associated peripherals.
Function as the local subject matter expert for advanced AV/VTC issues, leveraging tools such as control systems (AMX, Crestron), conferencing platforms (Cisco Webex, Zoom), and networking components.

Role Overview - Technical Services (35%)

Serve as a technical escalation point for diagnosing and resolving advanced IT issues, including computer systems, software applications, networked equipment, and wireless systems.
Lead system imaging, hardware deployment, and asset documentation to ensure compliance with organizational standards.
Take ownership of IT support tickets, ensuring timely resolution and customer satisfaction while adhering to established service-level agreements (SLAs).
Establish and maintain detailed asset management records within a ticketing system.

Qualifications

Associates degree and 1 year of experience. High Scholl and 2 years of experience.
Candidates must have the ability to get a TS/SCI clearance with a Poly.
Must be able to lift 30 lbs.
Strong proficiency with VTC platforms (e.g., Cisco Webex, Zoom, Microsoft Teams) and AV control systems (e.g., Crestron, AMX, Extron).
Advanced troubleshooting skills for diagnosing IT, AV, and networking issues in fast-paced, dynamic environments.
Demonstrated ability to independently manage AV/VTC events, including setup, testing, and live support for high-profile meetings.
Exceptional interpersonal and communication skills to collaborate with clients, stakeholders, and team members effectively.
Ability to prioritize tasks and manage multiple assignments in high-pressure situations.
Familiarity with AV industry standards and eagerness to stay current with emerging technologies and best practices.

Preferred Certifications:

CompTIA certifications a plus
CTS cert by AVIXA a plus

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2615883
Posted 5 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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