Junior Technical Analyst

Description

This junior-level technical analyst position is targeted specifically to contractors with 2 to 5 years of relevant information technology experience to support clients' digital teams in developing industry-leading web, mobile, chat, and voice solutions to meet our members' evolving financial needs. The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions. The team s portfolio includes credit union member-facing and internal support personnel-facing capabilities as well as related infrastructure and services.

Job Description

• Collaborates with product ownership to translate business need into the technical system requirements of the product
• Leverages available documentation and exercises test versions of applications and APIs to understand existing functionality to inform enhancement opportunities and creation of new capabilities
• Investigates enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities
• Maps data between interfacing systems
• Assists lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and are aligned with product delivery strategy
• Participates in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings
• Performs application and services tests/validations
• Responsible for creating system requirement documentation for applications and services, including interface specifications
• Provides demos to internal project team, as well as to business stakeholders
• Works closely with the business, quality assurance team, and developers on projects and to address production issues
• Demonstrates ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently
• Utilizes system documentation, database information, application logs and scenario testing to determine root cause of system issues

Have general understanding or working knowledge of the following:

• Services-oriented architecture / microservices
• Multi-tier applications (presentation tier/services-processing tier/data management tier)
• Enterprise and vendor API integration
• Managing system behavior through configurable variables
• Error handling
• XML and JSON data structures

Qualifications/Experience

• Ability to write SQL queries
• Problem-solving skill Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
• Conducting complex technical analysis across multiple products
• Work in Agile methodology
• Writing requirements for a system
• Writing mobile and/or web application requirements is a plus
• Writing mobile service and/or web service requirements is a plus
• Experience using tools such as Postman or SoapUI to exercise APIs is a plus

Must Haves

• Understanding of multi-tier applications
• Experience analyzing APIs
• Ability to use SQL to query database
• Experience translating business needs into technical specifications

Nice to Haves

• Experience with external facing web and mobile applications
• Experience using tools such as Postman and SoapUI to exercise APIs