DIGITAL PRODUCT MANAGER

Preferred Skills & Experience:
-Prior health care experience.

Scope:

As part of the Marketing Strategy & Operations Team, the Product Manager will play a key role in the implementation, adoption, and ongoing optimization of Aha! for our Product Management teams. The individual will partner closely with Product Managers, Product Leadership, Marketing Strategy & Operations, and other stakeholders to understand how teams work today, identify user and business needs, and translate those needs into effective processes and solutions within Aha!.

The scope will include gathering and assessing user requirements, evaluating current workflows and pain points, helping design standardized and scalable product management processes alongside an implementation partner, configuring and implementing solutions, supporting testing and rollout, developing documentation and training, and driving user adoption.

Beyond the initial implementation, we are looking for someone who can help establish Aha! as an effective product management platform—not simply implement a tool. This person should be able to connect technology, process, and user needs and identify opportunities to continuously improve how our Product Management teams plan, prioritize, manage, and communicate their work.

Required:
-Demonstrated Product Management, Product Operations, Business Analysis, or similar experience, with a strong understanding of digital product management practices and workflows.
-Demonstrated success assessing user and stakeholder needs, identifying gaps or pain points, evaluating potential solutions, and successfully implementing solutions.
-Experience implementing, administering, configuring, or being a power user of a product management, portfolio management, work management, or similar enterprise platform.
-Strong requirements-gathering and process-design skills, including the ability to translate business needs into practical system and workflow solutions.
-Strong stakeholder management and communication skills, with the ability to work effectively across multiple teams and levels of an organization.
-Experience leading or supporting organizational change, user adoption, training, and/or implementation of new processes and tools.
-Strong problem-solving skills and a willingness to work hands-on to move an implementation from requirements through execution.

Preferred:
-Direct experience with Aha! Roadmaps and related product management capabilities.
-Experience implementing Aha! or a comparable platform across multiple Product Management teams.
-Experience with tools such as Jira, Azure DevOps, Productboard, Jira Product Discovery, Planview, or other product/portfolio management platforms.
-Experience establishing product management standards, governance, templates, workflows, and reporting.
-Experience working in a large, complex, matrixed organization and facilitating alignment among stakeholder groups with differing needs.
-Experience developing training, documentation, playbooks, and other resources that support successful adoption.
-Experience using data and user feedback to measure adoption and identify opportunities for continuous improvement.

Nice to have:
-Aha! training or certification, Product Management certification, Agile/Scrum certification, change-management training, or relevant platform certifications would be beneficial but should not be considered a requirement. Demonstrated experience successfully assessing needs and implementing solutions is more important than a specific certification.