End User Computing - Jamf Subject Matter Expert
DURATION: 6 MONTH
LOCATION: CHICAGO, IL (Candidate must live in Chicago and do an onsite interview)
HYBRID 3 DAYS ONSITE
WORK TO BE PERFORMED:
o Serve as primary Subject Matter Expert (SME) for Jamf Pro; own design, deployment, and lifecycle management of the Jamf environment.
o Document Jamf architecture and network security flows.
o Ensure user requirements are documented and traceable to implemented solutions.
o Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative.
o Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends.
o Provide Tier 3 support for Jamf Pro and escalate issues as needed.
o Collaborate with the Help Desk to automate solutions and create self-service quick fixes.
o Package and deploy applications to macOS endpoints using Jamf Pro.
o Configure and administer Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect.
o Manage Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
o Build custom scripts and solutions to manage all MacBook devices.
o Proactively maintain macOS, Jamf, and software deployment updates including vulnerability remediation.
o Troubleshoot application installation, performance, and runtime issues within the macOS environment.
o Drive meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes.
o Drive automation of processes in the end user experience space.
o Document changes, policies, procedures, and configurations.
o Provide cross-training and mentoring to team members.
o Perform other duties as assigned.
SKILL AND EXPERIENCE REQUIRED:
Qualifications:
o Excellent presentation, written, and verbal communication skills.
o Strong interpersonal, leadership, and mentoring skills.
o Solution-oriented problem-solving approach. Ability to work both independently and as part of a team.
o Self-starter who thrives with significant autonomy.
Technical Skills:
o Bash scripting and Jamf API experience required.
o In-depth knowledge of Jamf Pro including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, and integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
o Up-to-date knowledge of Apple macOS best practices.
o 3+ years managing macOS endpoints in an enterprise environment using Jamf Pro.
o Experience deploying and packaging applications for macOS endpoints.
o Desktop application troubleshooting on macOS.
o Experience operating in a DevOps culture.
o Microsoft Entra (Azure AD) experience preferred.
Education and Experience:
o Bachelor of Science in Computer Science or related degree, or equivalent experience.
o 5+ years of experience in a desktop engineering or end user experience role.
o 3+ years of experience with Jamf Pro in an enterprise environment.
o Jamf 400 Certification preferred.
Requirements added by the job poster
Bachelor's Degree
4+ years of work experience with Jamf
Ayush Sharma Sr. US Technical Recruiter
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