At ESP Global Services, we keep the world’s airports and airlines moving. Across 25+ countries, our teams deliver IT infrastructure, end‑user, and operational support services that power airport and airline operations. We are expanding in North America, and we’re looking for a Commercial Solutions Architect – Pricing & Bids to drive growth and shape the commercial strategy of our aviation and transportation IT services portfolio.
This is a high‑impact role for someone who thrives at the intersection of strategy, analytics, and customer engagement, with the ability to translate operational delivery into robust, competitive commercial models.
What You’ll Do
Solution Pricing & Design
- Build pricing for managed services across multiple towers: service desk, end‑user/field engineering, workplace services, network/edge, and project-based solutions.
- Construct unit-based, outcome-based, and risk/reward models, including indexation, FX, and inflation mechanisms.
- Model FTE/resource mixes, tooling/licensing, spares/inventory, shift coverage, and SLA/OLA impacts.
- Translate operational approaches and delivery assumptions into clear commercial models for bids.
Financial Modelling & Governance
- Own deal P&L, ROI, and scenario/sensitivity analyses, documenting key assumptions and risk registers.
- Maintain standard price books, rate cards, calculators, and support stage‑gate governance for deal approvals.
- Collaborate with Finance to establish price-to-win strategies, hurdle rates, and approval workflows.
Stakeholder & Client Engagement
- Partner with Sales, Service Delivery, Operations, Finance, and Legal throughout the bid lifecycle.
- Lead commercial tracks in client meetings; support negotiations on scope, service levels, and pricing.
- Coordinate with technology vendors and delivery partners for integrated solutions.
Market & Continuous Improvement
- Benchmark pricing and offerings against market data; recommend win themes and pricing strategies.
- Evolve templates, calculators, and commercial playbooks, coaching bid teams on best practices.
- Capture post-award learnings to enhance rate cards, assumptions, and pricing frameworks.
Required Experience & Skills
- 3–7+ years in IT services commercial solutioning, pricing, or bid management (MSP/SI/vendor).
- Experience across one or more delivery towers: service desk, EUC/field, workplace managed services.
- Knowledge of airport and airline IT systems (CUTE, CUSS, SSBD, BRS)
- Strong financial modelling skills (driver-based models, scenario/sensitivity analysis) in Excel.
- Client-facing experience in proposals, workshops, or negotiations.
- Ability to translate operational service delivery into commercial assumptions and pricing models.
Preferred / Nice to Have
- Exposure to ISO 20000/27001 environments, security, and compliance considerations.
- Understanding of ITIL, SLAs/OLAs, and managed service economics.
- Bid management expereince(MSP/SI/vendor).
- Experience in transition and transformation costing, tooling, and automation levers.
- Familiarity with multi-region delivery and localized rate cards.
- Experience supporting direct-to-customer bids and navigating complex ITO organizational structures.
Why Join ESP Global Services
- Be part of a growing, globally connected organization shaping how transportation IT services are delivered in North America.
- Influence strategic commercial decisions across our aviation portfolio.
- Collaborate with cross-functional teams of commercial, operational, and technical experts.
- Competitive compensation and benefits aligned to your impact.
- Location flexibility: Chicago or New York, close to our key customer hubs.
Make an Impact: This role is pivotal to ESP’s ongoing growth across the Americas, supporting our sales and customer success teams while ensuring our solutions remain competitive, profitable, and sustainable.
If you are….
Motivated to develop your career in IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.
What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
Salary:
We offer a competitive range based upon suitability or experience.
Benefits:
- Medical/Dental Insurance (including PPO)
- PTO time
- Sick time accrued
- Perkbox discounts
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.
Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.
ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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