Digital Content Specialist III

Position: Digital Content Specialist III
Location: PA, Remote
Duration: 12 months
Job ID: 177176

Job Overview:
The Digital Content Specialist III will work as part of a cross-functional product team to build and maintain a high-quality enterprise intranet experience. This role involves collaborating with various team members, including the product owner, experience architect, content strategist, writers, and implementation partners, to update and build pages, optimize images and graphics, and apply page components in the ServiceNow Employee Center Pro content management system. The ideal candidate will operationalize content strategy by translating approved content into clear, accurate, accessible, and well-organized intranet experiences that connect colleagues to the content, services, and tools they need. This position requires strong attention to detail, comfort working across multiple disciplines, and the ability to support content operations, quality assurance, and continuous improvement in an environment connected to ERP and other enterprise systems.

Responsibilities:

• Build, update, and maintain intranet pages and content components in ServiceNow Employee Center Pro, ensuring content is accurate, current, and presented consistently.
• Collaborate with the product owner, experience architect, content strategist, writers, and other team members to deliver and maintain colleague-facing content, tools, and service information.
• Optimize images, graphics, and other digital assets for performance, clarity, and consistency across the enterprise intranet.
• Apply approved content strategy through the configuration of page components, layouts, links, tags, metadata, and reusable content patterns to improve usability, navigation, and content findability.
• Perform quality assurance checks on pages and content to ensure proper functionality, accessibility, formatting, and alignment with content standards before release.
• Partner with platform and implementation teams to troubleshoot content, layout, and publishing issues and validate the implementation of new components, templates, and page experiences.
• Support testing, release readiness, and post-release validation for content and page changes in coordination with product, platform, and implementation partners.
• Help maintain content governance practices, including content reviews, publishing workflows, archival needs, and adherence to internal standards and policies.
• Monitor content performance and colleague feedback to identify opportunities to improve engagement, search effectiveness, and access to enterprise content and services.

Qualifications:

• Bachelor's degree in digital communications, web design, information management, marketing, computer science, or a related field, or equivalent professional experience.
• 2+ years of experience in content management, web publishing, intranet, or digital content operations roles.
• Experience with content management systems such as ServiceNow Employee Center Pro, SharePoint, Drupal, Sitecore, WordPress, or similar platforms.
• Basic knowledge of HTML and CSS with the ability to apply them to support content presentation and troubleshooting.
• Proficiency with digital asset and design tools such as Figma, Adobe Photoshop, Illustrator, or similar tools.
• Strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.
• Experience optimizing images, documents, and page content for quality, performance, and consistency.
• Excellent communication and collaboration skills to work effectively across product, content, design, development, communications, HR, and implementation partner teams.
• Familiarity with accessibility standards, content governance practices, and user-centered digital content best practices.
• Experience supporting employee-facing digital experiences or enterprise platforms connected to HR, ERP, or other internal systems is a plus.

Preferred Qualifications:

• Experience with ServiceNow Employee Center Pro or other enterprise intranet or employee experience platforms.
• Experience supporting content governance, taxonomy, metadata, or search optimization for internal digital experiences.
• Familiarity with using content analytics to improve engagement, findability, and content quality.
• Experience working in an Agile product team environment and collaborating with technical teams and implementation partners on platform enhancements, testing, and releases.
• Experience supporting intranet or portal experiences connected to HR, ERP, or other enterprise systems.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $55 - $57/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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