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Support Engineer

Kenosha, WI, US • Posted 13 days ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

ROOT
User Stories
Specification Gathering
Testing
Knowledge Base
Computer Science
Information Systems
SQL
SQL Azure
Analytical Skill
Management
Communication
JavaScript
Web Applications
Microsoft Azure
Analytics
JIRA
Agile
Product Management
Business Analysis
Workflow
Writing
Conflict Resolution
Problem Solving
Root Cause Analysis
Functional Requirements
Attention To Detail
Artificial Intelligence
Collaboration

Summary

Overview

We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.

Responsibilities

Troubleshoot and resolve issues across web applications, APIs, and backend services
Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
Manage and prioritize support queues based on severity, impact, and SLAs
Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
Document issues and translate findings into well-structured bug reports, user stories, or functional specs
Assist in validating bug fixes and supporting release testing
Contribute knowledge base articles and support playbooks
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)

Qualifications

Bachelor's degree in computer science, Information Systems, or related field (or equivalent practical experience)
Strong foundational SQL skills (queries, joins, basic performance awareness)
Understanding of web application architecture (frontend, backend, APIs)
Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
Ability to troubleshoot issues using logs, error messages, and system behavior
Strong analytical and problem-solving skills
Ability to manage multiple tasks in a queue-driven support environment
Clear communication skills for both technical and non-technical audiences

Preferred Qualifications

Exposure to JavaScript-based web applications or REST APIs
Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
Familiarity with ticketing systems (Jira)
Basic understanding of Agile, product management, or business analysis practices
Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
Experience writing bug reports, acceptance criteria, or functional specifications

Key Competencies

Structured problem-solving and root cause analysis
Ability to translate issues into actionable technical and functional requirements
Ownership mindset with attention to detail
Curiosity and willingness to experiment with AI-driven support improvements
Strong collaboration across engineering, product, and support teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1827b5
Position Id: 66878e01627c86b920e5189fd50898ed
Posted 13 days ago

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