Technical Writer

Description

Job Summary: We are seeking an IT Technical Writer responsible for researching, writing, and editing materials for related IT processes, plans, procedures, work instructions, knowledge articles, reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommends changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials. Duties: Researches, writes, and edits materials for related reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommends changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials. Desired Skills: Able to facilitate IT service management, project lifecycle, and business process related discussions with peers and customers. Skilled with typical Office 365 software, ability to create/edit Visio workflows, identify process bottlenecks, gaps and potential improvements in document content. ITIL Foundations v3 or 4 and some project lifecycle (waterfall/agile) training preferred. Desire 1-2 years of experience creating/editing IT project lifecycle based documentation and/or documentation supporting IT service management related documentation changes for IT engineering, operations, support, and program management. Education and Experience Requirements: Experience 6 Years of experience and proficiency in writing and editing documents. At least 2 years supporting IT Operations or IT related content. Education A Bachelor's degree in English, Literature, or other related discipline or A Master's Degree and one year of specialized experience or High School Diploma, with at least nine years is specialized Knowledge and Skills Requirements: Highly motivated, self-directed and responsible. Effective communicator, relationship builder, writer, and editor. Ability to ascertain information about current organizational processes and how to go about organizing and capturing IT Service Management practices and Technical Operations procedures. Identify concept solutions and work with cross-functional resources to analyze program information, quality check artifacts, and deliver agreed to client requirements on time. Detail-oriented. Ability to understand technical conversations, ask appropriate questions to uncover gaps and bottlenecks, and lay out logical ordering of steps to achieve smooth completion or modification of the documentation. Ability to document and/or quality check operational processes, procedures, knowledge, and client deliverables.

Skills

Technical writing, technical documentation, editing, writing skills, itsm, itil

Top Skills Details

Technical writing,technical documentation,editing,writing skills,itsm,itil

Additional Skills & Qualifications

-Experience gathering and validating content with IT and operations teams. -Able to follow technical discussions and translate them into clear documentation.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $33.65 - $43.27/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Apr 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.