EpicCare Ambulatory and EpicCare Link Analyst

About Infinite:

Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes. With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.

This role will be full-time support and there will be no project work involved.  Requires excellent customer service and listening skills.  This role is remote and they must have a good working computer with no issues of staying connected and online.

• Certified in EpicCare Ambulatory
• Certified in EpicCare Link (ECL)

Responsibilities:

• EpicCare Link support
  • Manages and supports EpicCare Link, a secure web portal that lets external community physicians, referring providers, and outside clinics view patient records, place orders, and coordinate care with a host hospital's main Epic electronic health record system.
    • ECL new entity enrollments
    • ECL new user setup and intake
    • ECL terminations
    • ECL maintenance of customer records following HR and security procedures
    • Submitting ECL security requests
    • Submitting ECL requests for education
    • ECL enhancements/optimizations
• Ambulatory clinical support tickets (triage, analysis, resolution)
  • Resolve help-desk tickets and fix technical issues reported by end users for ambulatory outpatient clinical users.