Google GECX AI Platform - W2 Only

Hi,

The following requirement is open with our client.

Title : Google GECX AI Platform

Location : Charlotte, NC (Remote)

Rate :- $56/Hr on W2

Relevant Experience : 7+

Job Description:

• We are seeking a senior, hands-on GECX Architect to design and implement secure, scalable customer experience solutions on Google Gemini Enterprise for Customer Experience platform.
• The ideal candidate will combine strong architecture design and coding expertise with deep Contact Center, Google GECX/CCAI, Conversational AI, Agentic AI, GenAI/LLM, and Google Cloud experience.
• This role requires an innovative architect who can build PoCs and accelerators, troubleshoot complex integrations, and take automation solutions from architecture through production implementation.
• 12+ years in solution architecture and engineering, including enterprise contact center, conversational AI, or AI/ML delivery.
• Hands-on expertise in GECX / Customer Engagement Suite, Google CCAI, CX Agent Studio / Conversational Agents, Dialogflow CX, Vertex AI, Gemini, and Google Cloud Platform.
• Experience building Agentic Voice or Agentic Chat solutions using LLMs, orchestration, tool/function calling, grounding, guardrails, and enterprise integrations.
• Strong contact center knowledge: IVR, CTI, routing, queues, transfers, SIP, ANI/DNIS, DTMF, STT/TTS, and CRM/backend integration.
• Strong Python and/or Java skills, REST/JSON APIs, SQL, Git, CI/CD, cloud troubleshooting, IAM, and secure delivery.
• Ability to conduct structured tool assessments, make architecture decisions, lead cross-functional teams, and communicate with client stakeholders. Strong verbal and written communication skills.
• Ability to collaborate with onshore/offshore resources on functional/technical /process aspects.
• This is not a governance-only role. The architect must remain hands-on and own critical solutions through production.

Must-Have Skills:

• Google GECX AI Platform
• Conversational Agents, Dialogflow CX, Vertex AI, Gemini, and Google Cloud Platform

Thanks & Regards

Arun Kumar

Technical Recruiter

ASCII Group, LLC

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