ServiceNow Architect (CMDB, ITSM, ITOM)

Role: ServiceNow Architect (CMDB, ITSM, ITOM)

Location: REMOTE (USA, Netherlands, Poland)

Role Overview

We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.

Required Experience:

•         Strong ServiceNow CMDB and CSDM expertise.

•         Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.

•         Experience conducting enterprise-scale CMDB assessments and remediation initiatives.

•         Understanding of ServiceNow licensing, user roles, personas, and access models.

•         Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.

•         Ability to translate technical findings into clear risks, recommendations, and implementation priorities.

Key Deliverables:

•         CMDB Current-State Assessment

•         Gap & Risk Analysis

•         CMDB Health Findings

•         CSDM Alignment Recommendations

•         License Usage & Optimization Assessment

•         Persona & Role Mapping

•         Prioritized Remediation Backlog

•         Target-State CMDB Roadmap

Key Responsibilities

•         Perform an end-to-end CMDB assessment covering: CI classes and relationships, Data quality and CMDB Health, Identification and Reconciliation Engine (IRE), Data sources and integrations, Duplicate, stale, orphaned, and incorrectly classified CIs, CSDM alignment, Ownership and governance

•         Assess Discovery, Service Graph Connectors, and other CMDB data sources.

•         Review ServiceNow license usage and license management approach, identifying potential optimization opportunities and gaps.

•         Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.

•         Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.

•         Define a prioritized CMDB remediation backlog and roadmap.

•         Provide target-state architecture, governance, licensing, and operating model recommendations.