Field Support Technician

• Posted 6 days ago • Updated 10 hours ago
Full Time
On-site
To define
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Job Details

Skills

  • Field Service
  • Technical Support
  • Productivity
  • IT Infrastructure
  • Computer Hardware
  • Network
  • Video
  • Asset Management
  • Data Recovery
  • Backup
  • Effective Communication
  • Communication
  • Problem Solving
  • Conflict Resolution
  • Attention To Detail
  • Organizational Skills

Summary

HCL Technologies Limited

Job Summary

As an IT Field Services & Onsite Support Technician, you will be a key member of our team, providing essential on-site technical support to our clients. You will be the first point of contact for resolving their technology issues, ensuring smooth operations, and maximizing their productivity. You will play a crucial role in maintaining the IT infrastructure and ensuring satisfaction. You will troubleshoot, diagnose, and resolve hardware and software issues, ensuring optimal system performance and user satisfaction. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric approach.

Key Responsibilities

* On-Site Support:Travel to client sites to provide in-person technical assistance.
* Install, configure, and upgrade computer hardware and software.
* Troubleshoot and resolve a wide range of IT issues, including network connectivity, printer problems, and software malfunctions.

* Audio and Video equipment Support including Health Checks

* Asset Management & Disposal
* Data recovery and backup solutions


Skill Requirements

* Effective Communication: Clearly explaining technical concepts to non-technical customers. Excellent verbal and written communication skills.
* Problem-Solving: Identifying and resolving customer issues efficiently and accurately.
* Patience and Empathy: Ability to build professional rapport with clients and maintain positive relationships.
* Attention to detail and strong organizational skills.


Other Requirements
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: hcl001APP
  • Position Id: 81027-44036951
  • Posted 6 days ago

Company Info

About HCL America Inc.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. 

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