Certified IT Asset Management SME - Hybrid (3x/week) - Contract - Washington, DC - B4141B

Our direct client is looking for a Certified IT Asset Management SME for a Hybrid (3x/week) Contract in Washington, DC.

Note: Hybrid. Local DMV candidates only

Job Duties and Responsibilities:
-- Kaseya Administration
- Utilize the Kaseya IT management platform for efficient endpoint monitoring.
- Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
- Monitor device health, apply updates, and address alerts generated by Kaseya.
- Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.
-- Oomnitza Integrations Administration
- Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
- Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.
-- Intune Backend Administration
- Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
- Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
- Deploy and update apps, security settings, and configurations via Intune.
- Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
- Implement secure device management practices, including encryption, remote wipe, and conditional access policies.
-- Technical Support
- Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
- Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
- Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
- Support device deployment, imaging, and configuration for new or existing users.
-- System Maintenance and Integration
- Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
- Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
- Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
- Conduct periodic health checks and updates for IT systems and infrastructure.
-- Documentation and Reporting
- Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
- Document troubleshooting steps, resolutions, and system changes for future reference.
- Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

Key Performance Indicators (KPIs):
- System Uptime: Percentage of time Kaseya, Oomnitza, and Intune systems are fully operational.
- Ticket Resolution Time: Average time to resolve support tickets related to endpoint management or IT issues.
- Asset Data Accuracy: Percentage of IT assets accurately documented in Oomnitza.
- Policy Compliance: Percentage of managed devices compliant with Intune policies.
User Satisfaction: Feedback from users on the quality and timeliness of support provided.

Education:
- Bachelor s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Qualifications:
- Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.
- Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
- Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
- Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.
- Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.

- Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred

SKILL MATRIX:
- Proven experience as a Technical SME or similar role, with IT asset management and network support. - Required
- Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM - Required
- Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. - Required
- Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. - Required
- Bachelor s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered. - Required
- Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) - Strong plus to have

Question 1: Is your candidate willing and able to report on-site to DC office 3x/week? On-site requirements can be subject to change.
Question 2: In-person interviews will most likely be required for this role. Is your candidate aware/agreeing to this requirement?

Location: Hybrid (3x/week), Washington, DC.
Type: Contract
Worksite Location: 1101 4th St. SW, Suite 350, Washington DC 20024

Please send resume to "jobs at etechnovision dot com" with B4141B in Subject for immediate consideration.