AWS connect support ENgineer

Title : AWS Support Engineer
Location : Orange, CT – Onsite
Duration : 24+ months
 
We are currently looking for two AWS Support Engineers to handle day-to-day operations, incident management, troubleshooting, enhancements, and integrations while the project team continues the next phase to migrate from Genesys to AWS Connect. These resources will work closely with client teams to ensure the stability and ongoing evolution of the solution.
 
Project Details
Scope: Production support and ongoing enhancement of client's Amazon Connect CCaaS pilot environment.
Production scope included: Agentic Call Routing use case and Move-In / Move-Out (MIMO) call deflection.

Must Have
Experience supporting Amazon Connect or another cloud-based contact center platform
Knowledge of AWS services, particularly Lambda, S3, DynamoDB, and CloudWatch
Strong troubleshooting and production support skills
Experience with REST APIs, JSON, and application integrations
Development experience in JavaScript, Node.js, Python, Java, or similar technologies
Experience with source control tools such as Git
Strong communication and documentation skills 

Nice to Have
Hands-on Amazon Connect contact flow development and configuration
AWS Lambda development experience
Amazon Lex / Conversational AI experience
CloudWatch monitoring and diagnostics
Experience integrating with Salesforce, ServiceNow, or Microsoft Dynamics
Contact center technology experience (IVR, ACD, CTI, SIP)
Infrastructure as Code experience (CloudFormation, Terraform, AWS CDK)
AWS certifications
Utilities industry experience