Technical Support Analyst

Job Duties & Responsibilities Serve as the primary point of contact for end users seeking assistance with a regulatory case management or licensing application built on a low code platform. Triage, diagnose, and resolve user reported issues, escalating to technical teams when needed. Provide guidance on system functionality, workflows, form completion, and data entry best practices. Document all requests, incidents, and resolutions in the organization's ticketing system. Assist with onboarding n

We are looking for Technical Support Analyst 4 for our client in Richmond, VA Job Title: Technical Support Analyst 4 Job Location: Richmond, VA Job Type: Contract Job Overview: Requirement/Must Have: Strong customer service skills, with the ability to remain patient, clear, and solution-oriented when assisting users of varying technical abilities.Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment.Experience providing custome

IN PERSON IVs only! No Exceptions Technical Support Analyst - Regulatory Application ON SITE REQMT: 5 workdays onsite, Monday - Friday *Deadline to submit: By 4 pm EST on Tuesday 7/21 IN PERSON IVs required - NO EXCEPTIONS *Deadline to submit: By 4 pm EST on Tuesday 7/21 ON SITE REQUIREMENT: 5 days onsiteat102 Governor St., Richmond, VA 23219- NO Exceptions! LOCATION REQUIREMENT: Work hours, Monday - Friday, must be onsite at the above location in order to access call center system. PARKING is

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, VA, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services. We offer a competitive benefits package that includes the followi