Job Description:
· Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners'' technical and Customer Support capability.
· May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.
Duties:
· Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
· Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
· May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
· Provide assistance in gathering identified parts needed for production intent updates.
· May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts. (Periodic travel is required throughout Canada - approx. 10-20%)
· Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate).
Education requirement
· Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.
What type of technical experience
· Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems
· Must have the electrical diagnostic background
· Knowledge of Battery Electric Vehicle Systems.
Software familiarity
· Microsoft office and Teams
· Will use propriety diagnostic tools/applications, so must be technically adept.
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