Network Technician
Montgomery, AL, US • Posted 17 days ago • Updated 9 hours ago
GDH
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Job Details
Skills
Summary
This full-performance level position involves technical support and monitoring of statewide LAN/WAN networks, including both voice and data circuits. The technician will oversee network operations, troubleshoot issues, and maintain network integrity across multiple complex environments. The role requires proactive problem-solving, accurate record-keeping, and adherence to operational procedures to ensure optimal network performance.
Responsibilities
- Monitor network alarms, alerts, and faults to ensure continuous service reliability.
- Respond promptly to network incidents, troubleshooting issues to restore service.
- Maintain and update ServiceNow records, including incidents, requests, problems, change requests, and resolution documentation.
- Analyze network performance reports from management systems, databases, and spreadsheets to identify potential issues.
- Initiate trouble reports and coordinate corrective actions with maintenance or technical support teams.
- Participate in rotating shift schedules, including weekends and holidays, as part of a 24/7 support team.
- Support the maintenance of LAN/WAN configurations for point-to-point, wireless, campus, VPN, and agency host computers.
- Collaborate with technical teams to implement network improvements and updates.
- Document network configurations, changes, and procedures accurately within designated systems.
- Assist in diagnosing voice and data circuit issues, contributing to resolution strategies.
Qualifications
- Minimum of 1 year of experience supporting LAN/WAN networks and maintenance activities.
- At least 1 year of call center or service desk experience providing technical support.
- Strong customer service skills with the ability to communicate technical information effectively.
- Knowledge of voice and data circuits, including troubleshooting and research methodologies.
- Experience with incident ticketing and management systems such as ServiceNow or Remedy.
- High School Diploma or GED required.
- Ability to work in a shift environment, including weekends and holidays.
- Good analytical skills and attention to detail.
- Familiarity with network management tools and reporting systems.
- Candidates must have permanent authorization to work in the U.S. without current or future sponsorship.
Publishing Pay Range: $18.00 - $20.00 USD Hourly
This position is based in office and requires employee to work on-site.
- Dice Id: 10112156
- Position Id: 112024
- Posted 17 days ago
Company Info
GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
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