Helpdesk Data Entry Analyst (793476) // IN // LOCAL // F2F interview

Helpdesk Data Entry Analyst (793476)

Indianapolis IN, 46204

10 Months

Local candidates only

Onsite Work

The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.

This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities:

·       Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

·       Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.

·       Utilize data tools and matching algorithms to identify and correct data integrity issues.

·       Document all support interactions in the ticketing system and maintain accurate logs.

·       Provide guidance to users on best practices for data entry and record management.

·       Assist in testing system updates and enhancements.

Skill

·       Experience in a helpdesk or healthcare support role Required 4.5 Years

·       Experience with deduplication tools, data matching, or record linkage techniques Required 4.5 Years

·       Excellent communication and customer service abilities Required

·       Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Required

·       Strong analytical and problem-solving skills Required

·       Familiarity with immunization information systems Highly desired

·       Experience working with state or local public health departments Nice to have

·       Understanding of HIPAA and data privacy regulations Nice to have

 Analyst (793476)

Indianapolis IN, 46204

10 Months

Local candidates only

Onsite Work

The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.

This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities:

·       Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

·       Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.

·       Utilize data tools and matching algorithms to identify and correct data integrity issues.

·       Document all support interactions in the ticketing system and maintain accurate logs.

·       Provide guidance to users on best practices for data entry and record management.

·       Assist in testing system updates and enhancements.

Skill

·       Experience in a helpdesk or healthcare support role Required 4.5 Years

·       Experience with deduplication tools, data matching, or record linkage techniques Required 4.5 Years

·       Excellent communication and customer service abilities Required

·       Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Required

·       Strong analytical and problem-solving skills Required

·       Familiarity with immunization information systems Highly desired

·       Experience working with state or local public health departments Nice to have

·       Understanding of HIPAA and data privacy regulations Nice to have