About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Visa will accept applications for this role until at least 06-16-2026
Job Description We are looking for a creative and entrepreneurial Sr Product Manager to develop products and services that drive innovation and growth for Post Purchase Platform & Integrations capabilities within Visa's Post Purchase Platform. In this role, you will help transform Visa's network-level data into insight-driven product experiences that enable merchants, partners, and issuers to make better post-purchase decisions.
You will work at the intersection of payments, data, and technology-owning intelligence-based features that surface meaningful signals, recommendations, and outcomes across post-purchase lifecycle including disputes.
The ideal candidate brings strong product judgment, deep payments domain knowledge, and the ability to operate with autonomy in ambiguous problem spaces. You are equally comfortable articulating business value and engaging directly with technical teams to influence solution design.
You Will:
- Own Post-Purchase Intelligence features and experiences, including defining how insights, signals, recommendations, and outcome measurement capabilities should be built in alignment with Post-Purchase Platform strategy. This includes assessing feasibility (e.g., legal, risk, data considerations), understanding scaling and pilot implications, identifying product and data dependencies, and detailing core experience and technical requirements.
- Develop a deep understanding of customer needs and pain points, particularly across post-purchase risk, disputes, fraud, refunds, and authorization outcomes. Engage directly with customers and internal stakeholders to ensure solutions deliver clear, measurable value and align with real-world decision-making.
- Collaborate closely with technology and data teams to translate customer and business needs into clear product requirements, balancing speed, data quality, latency, and scalability considerations.
- Operate cross-functionally to drive alignment, proactively partnering with product, engineering, analytics, risk, legal, GTM, and regional teams to identify required data sources, resolve dependencies, and move complex initiatives forward.
- Support go-to-market execution, working with Sales, Marketing, and regional solution teams to manage pilots, inform positioning and value articulation, and support successful product launches and adoption.
- Communicate effectively with senior leadership, contributing to product reviews, roadmap discussions, and business updates by clearly articulating customer value, product progress, and tradeoffs.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications Basic Qualifications:
8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Demonstrated experience in product management within payments processing and merchant-facing financial platforms
Prior experience delivering data-driven or intelligence-based product capabilities
Experience with AI-enabled or GenAI-augmented product capabilities
Experience partnering with engineering and technical teams to define and deliver scalable platforms or services
Strong written and verbal communication skills, with the ability to influence cross-functional stakeholders
Deep understanding of the payments ecosystem, particularly post-purchase flows, especially dispute management solutions
Experience operating in ambiguous or early-stage problem spaces requiring independent judgment and initiative
Proven ability to translate customer problems into actionable product requirements and measurable outcomes
Experience working with large-scale data platforms, analytics, or network-level data assets
Strong analytical and strategic thinking skills, with the ability to balance near-term delivery and long-term platform considerations
Demonstrated ability to work effectively in highly matrixed, global organizations
U.S. Applicants Only The estimated salary range for this position is $131,600.00 to $ 210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours Varies upon the needs of the department.
Travel Requirements This position requires travel 5-10% of the time.
Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
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