System Analyst

• 10+ years of IT experience.

• Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.

• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:

o Understanding of Windows Client and Windows Server in production environments.

o Configuration of Windows Infrastructure via Group Policy and/or scripts.

o Adept at using Powershell to automate and execute tasks.

o Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.

o Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.

• 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.

• 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.

• 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers

• Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.

• Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.

• Experience in coordinating with third-party technical support vendors.

• Proficiency in creating and maintaining technical documentation.

• Relevant Microsoft certifications (eg, Windows Server, Office 365, Azure) are highly desirable.

• Solid understanding of IT service management and ITIL best practices is a plus.

• Track record of continuous learning and adapting to new technologies.