What You Will Do: As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will manage and optimize system infrastructure, ensuring systems are reliable, secure, and operating at peak performance.
You will take a more active role in system administration activities, including in-depth troubleshooting, performance optimization, and supporting escalated issues. You will work closely with users, engineers, and stakeholders to ensure efficient system operations and continuous improvement.
Key Responsibilities: - Provide support for the implementation, troubleshooting, and maintenance of IT systems
- Monitor system performance and perform in-depth troubleshooting and root cause analysis
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues
- Support day-to-day operations of client/server, storage, network, and mobile devices
- Install, configure, and manage Linux/UNIX and Windows operating systems
- Maintain system integrity through patching, updates, and configuration management
- Optimize system performance and resource utilization
- Perform system capacity analysis and planning
- Provide detailed analysis and feedback on escalated technical issues
- Support dispatch systems and hardware troubleshooting as needed
- Maintain and update system documentation and procedures
- Communicate status and issues to management and stakeholders
Required Skills and Qualifications: - Experience supporting and administering IT systems in a system administrator role
- Strong knowledge of Linux/UNIX and/or Windows operating systems
- Experience performing in-depth troubleshooting and resolving complex technical issues
- Familiarity with IT infrastructure components (servers, networks, storage)
- Ability to manage and resolve escalated support issues
- Understanding of system performance monitoring and optimization
- Strong analytical, problem-solving, and communication skills
- Ability to work independently and in a team environment
Education and Experience: - Bachelor's degree in a technical discipline from an accredited college or university
- Ten (10) years of System Administrator experience on programs of similar scope, type, and complexity
OR- Five (5) additional years of System Administrator experience may be substituted for a degree
Certifications: - DoD 8570.01-M compliant with Information Assurance Technical (IAT) Level II
Clearance Requirement:- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
**This position is contingent on contract award**Why Choose Independent Software:At Independent Software, our people are the mission. We've built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
Ready to take the next step in your career? Join us and be part of something bigger.
Apply today.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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