VMware Engineer

Senior IT VMware Systems Engineer
Resource will be handling real time capacity monitoring for our environment, reviewing
all incoming RITMs by validating, challenging, and reviewing before approving the
requests for Capacity increases. Also, this resource will be driving the replacement of
aging servers that have reached end of life with its deployment and placing it in
production. The refresh is essential to eliminate the risk of hardware failures that could
impact service continuity. This is to manage additional work required due to onboarding
of "Follow the Sun Model" (FTS), Hardware and Software Obsolescence and BAU
activities.

Job Description:
IAAS Virtualization SME Job Description
The VMware Virtualization SME provides expert level strategy, design, and 247365
support for the Americas region virtualization platform. The role owns performance
monitoring, automation, and continuous improvement of the VMware
ecosystem including VMware Cloud Foundation9 (VCF9), Aria Operations, vRealize
Log Insight (VRLI), vRealize Network Insight (VRNI), NSX T, and vSAN while
pioneering AI driven operational models and cost optimization initiatives.
Core Responsibilities
Platform Architecture & Migration
o Lead the migration to VMware Cloud Foundation9 (VCF9), ensuring zero
downtime, compliance, and alignment with security baselines.
o Design and evolve the integrated VMware stack (vSphere, NSX T, vSAN, Aria
Operations, VRLI, VRNI) to meet ultra low latency and high availability requirements.
Automation & AI Enabled Operations
o Implement Infrastructure as Code (Ansible, Terraform, PowerCLI) to automate
provisioning, patching, and lifecycle management of the virtualization layer.
o Deploy agentic AI assistants (LLM powered chat ops) for ticket triage,
predictive alerting, and automated root cause analysis within Aria Operations.
o Create self healing playbooks that remediate common performance or capacity
events without human intervention.
Performance Monitoring & Capacity Management

o Configure, fine tune, and maintain monitoring thresholds, alarms, and
dashboards in Aria Operations, VRLI, and VRNI.
o Use AI driven anomaly detection to anticipate capacity bottlenecks and latency
spikes before they affect production.
Process Improvement & Standardisation
o Facilitate environment wide process improvement initiatives (change, release,
and incident management) to increase efficiency and consistency.
o Ensure all deployments adhere to group standards, best practices, and security
hardening guides (CIS, VMware Hardened Base Image).
Vendor & Global Team Collaboration
o Interface with VMware, storage, networking, and hyper converged hardware
vendors; coordinate with global IT teams to keep the platform aligned with enterprise
standards.
Disaster Recovery & Business Continuity
o Participate in DR planning, testing, and execution for the virtualization
environment; maintain RPO 5seconds and RTO 15minutes for critical workloads.
Operational Support
o Provide Tier 2/3 support for production workloads, including 247 on call
rotation.
o Conduct thorough morning and end of day health checks using scripted tools
and AI generated health scores.
o Perform OS and firmware upgrades, mandatory security patches, and storage
system updates through automated pipelines.
Stakeholder & Service Management
o Liaise with application owners to gather requirements, design standards, and
deploy consistent virtual infrastructure services.
o Maintain the service catalogue for internal business lines, regularly reviewing
consumption, pricing, and performance metrics.
Reporting & Governance
o Report to the Americas IT Infrastructure Virtualization Platform Manager;
deliver executive dashboards on SLA compliance, cost savings, AI ops impact, and
platform health.

Required Experience & Qualifications (2026)
Bachelor s degree in computer science, Information Systems or a related field
(or equivalent professional experience).
5 7years of hands on experience designing, deploying, and supporting large
scale VMware environments (vSphere8+, NSX T, vSAN).
Demonstrated experience migrating legacy VMware sites to VMware Cloud
Foundation9 or newer cloud native stacks.
Strong automation background expert level use of PowerCLI, vRealize
Automation (vRA), Ansible, Terraform, and PowerShell/Python scripting.
Hands on experience with the Aria Operations suite (formerly vRealize
Operations), VRLI, and VRNI for log analytics and network insight.
Solid understanding of enterprise storage (EMC/Isilon, Pure Storage,
Dell/NetApp SAN, iSCSI), and how vSAN integrates with these platforms.
Deep networking knowledge TCP/IP fundamentals, VLANs, routing, and NSX
T concepts (micro segmentation, distributed firewalls).
Experience applying AI ops concepts: predictive monitoring, automated RCA,
LLM driven chat ops, and intelligent capacity forecasting.
Proven track record of cost optimisation (rights sizing VMs, leveraging
spot/ephemeral instances, improving TCO).
Excellent written and verbal communication; ability to influence senior
stakeholders and mentor junior team members.
Strong project management skills focused on outcome based results (Agile/ITIL
preferred).
Desired Certifications & Skills
VMware Certified Professional Cloud Management and Automation (VCP
CMA)
VMware Certified Advanced Professional Cloud Foundation (VCAP CF)
ITIL Foundation / Managing Professional.
Experience with Aria Operations and related APIs for custom automation.