Job#: 3033388 Job Description: Business Analyst (Technology / Systems)Location: Remote
OverviewWe are looking for a highly collaborative
Business Analyst to help translate business needs into scalable technology solutions across a portfolio of software and integrated systems. This role is ideal for someone who enjoys working at the intersection of business, product, and engineering teams to drive clarity, alignment, and successful project outcomes.
You will play a key role in defining requirements, supporting product development, and ensuring customers fully understand and adopt system capabilities.
Key ResponsibilitiesRequirements & Analysis- Gather, analyze, and document business, functional, and technical requirements for complex software and integrated solutions
- Translate stakeholder needs into user stories, workflows, and acceptance criteria
- Break down complex system interactions into clear, actionable components
Stakeholder Engagement- Act as a liaison between business stakeholders, product teams, engineering, and QA
- Facilitate workshops, backlog grooming sessions, and design discussions
- Ensure alignment on scope, timelines, dependencies, and delivery expectations
Product & Delivery Support- Partner with product teams on roadmap planning, prioritization, and impact analysis
- Support development teams throughout design, build, testing, and release cycles
- Participate in system integration, UAT, and customer acceptance efforts
Customer Enablement- Assist with developing training materials, documentation, and system workflows
- Support or lead customer training sessions, demos, and knowledge transfer activities
- Gather feedback from users to inform product enhancements and future requirements
Documentation & Process Improvement- Maintain requirements documentation, process flows, and user guides
- Identify opportunities to improve systems, processes, and user adoption
- Contribute to best practices and continuous improvement initiatives
Qualifications- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field (or equivalent experience)
- 3-5 years of experience as a Business Analyst in a technology-driven environment
- Strong experience gathering and managing complex requirements
- Experience supporting SaaS or enterprise software solutions
- Excellent communication skills with the ability to interact with both technical and non-technical stakeholders
- Strong analytical thinking, attention to detail, and problem-solving skills
- Experience with Agile tools (e.g., Jira, Azure DevOps, Confluence)
- Familiarity with APIs, data flows, and system integrations
Preferred Experience- Experience with hardware/software integrations or IoT-enabled solutions
- Background supporting customer training, onboarding, or enablement activities
- Relevant certifications (CBAP, CCBA, PMI-PBA) are a plus
Why Join- Opportunity to work on complex, high-impact technology solutions
- Collaborative environment with exposure to cross-functional teams
- Strong focus on innovation, process improvement, and customer success
- Competitive compensation and benefits
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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