About the Role
We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role - diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with
provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24 7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.
Location & Coverage
Site: New Albany, Ohio
Coverage Model:
Shift-based
Rotating shifts (Days/Nights) with on-call requirements
Extended shift capability during surge/ramp periods
Required Qualifications
Technical Skills
| Skill Area | Requirement |
| Structured Cabling | Expert-level copper and fiber optic cable installation (Cat6A, |
| | OM4, OS2, MPO/MTP) |
| Fiber Optics | Splicing, termination, OTDR testing, cleaning, connector inspection (microscope) |
| Rack & Stack | Data center rack installation, cable management, labeling standards |
| Hardware Handling | Network switch/router installation, line card insertion, optics installation (ESD compliance) |
| Testing Tools | OTDR, optical power meter, VFL, loopback adapters, cable certifiers |
| Physical Layer Troubleshooting | Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors) |
| Ticketing Systems | Ability to use workflow management tools for ticket tracking and closure |
| Liquid Cooling Systems | Familiarity with AALC rack systems, hose connections, valve operations (preferred) |
Experience
5 12 years of experience in data center cabling, network hardware installation, or telecommunications
Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
Experience with large-scale rack deployment projects (50+ racks)
Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
Experience working with liquid-cooled rack systems (AALC) preferred
Experience with barcode scanning and asset management workflows preferred
Preferred Qualifications
BICSI certification (Installer, Technician) or equivalent
OSHA 10/30 certification
Experience in hyperscale data-center environments - multi-tenant or campus-scale
Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
Background in either telecom carrier ops or large enterprise network repair
Shift & Work Model
| Location | On-site at New Albany, Ohio (Eastern Time). Remote work is not available for this role. |
| Coverage | 24 7 across three 8-hour shifts. Assignment may include any of: Day (07:00 15:00 ET) Swing (15:00 23:00 ET) Graveyard (23:00 07:00 ET). |
| Pattern | 5 days on / 2 days off; 40 hrs / week. |
| Compensation | Shift differentials apply for Swing and Graveyard shifts per company policy. |
| On-call | Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis. |
Physical Requirements
Ability to lift 50+ lbs repeatedly
Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
Ability to work in warm environments (data halls, 75 85 F)
Standing/walking for 10 12 hour shifts
Fine motor skills for connector cleaning and optics handling
Ability to wear required PPE for extended periods
Soft Skills
Attention to detail (cable routing, labeling, connector cleanliness)
Ability to work in team-based shift environment
Self-motivated - able to manage workload from ticket queue independently
Safety-first mindset
Clear communication for shift handoff/passdown
Core Responsibilities
1. Rack Activity Services
Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization
Perform network cable installation for compute racks including:
Front-end (FE) cabling to fabric switches
Back-end (BE) cabling to spine/aggregation switches
Goalpost cable routing and dressing
Execute rack turn-down and decommissioning
Support rack redeployment and relocation activities
Process pre-integrated rack receiving, inspection, and final connectivity
Use Ticketing Platform for workflow management and ticket closure via Action Mode
Support Air Assisted Liquid Cooling rack network cabling
2. Circuit QA/QC & Testing
Perform loopback testing on all network circuits post-installation
Execute fiber continuity testing (OTDR, power meter, VFL)
Conduct PON (Passive Optical Network) passive testing and validation
Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
Identify and document circuit failures for remediation
Support mid-box (testing solution) deployment and validation
Conduct as-built documentation audits and equipment placement verification
3. Break / Fix & Repair
Diagnose and repair failed network circuits (copper and fiber)
Replace faulty network hardware (switches, linecards, optics, cables) per MOP
Execute transceiver/pluggable optics replacement following ESD procedures
Troubleshoot physical layer issues: light levels, connector issues, cable damage
Coordinate RMA processes for defective hardware
Perform hot-swap procedures on production equipment per priority level SLAs:
P0: Critical (immediate response)
P1 P3: High to Medium (within SLA timer)
P4 P7: Standard (business hours)
4. Operations & Maintenance
Perform Inside Plant Preventative Maintenance (ISPM) per schedule
Conduct fiber cleaning campaigns in data halls
Support goalpost cable dressing and redressing activities
Execute power QA support (tap box operations) during new builds
Provide third-party vendor oversight and escorting
Maintain tools, equipment, and workspace cleanliness per EHS standards
5. Safety & Compliance
Comply with Meta Data Center EHS Management System
Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
Use personnel lifts safely (daily inspections, harness requirements)
Report safety concerns and near-misses immediately
Maintain ESD compliance during all optics/hardware handling
6. Cross-Functional Coordination
Partner with Provisioning Technicians on rack turn-up and fault closure
Interface with Facility Operations, Regional / Site PMs, and supply-chain teams
Document maintenance activity, fault diagnosis, and resolution in tracking systems
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