What We Need Corpay is currently looking to hire a Technical Implementation Support Lead. In this role, the Technical Implementation Support Lead will serve as the subject matter expert (SME) for our technical integrations, providing critical support to ensure seamless customer onboarding and successful go-lives. You will bridge the gap between our technical implementation team and customers, while developing comprehensive documentation and training materials to enhance our implementation processes. This role reports into the Director of Technical Implementations.
How We Work As a Technical Implementation Support Lead, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities - Integration Support (20%): Serving as the primary subject matter expert for existing integrations, supporting direct clients, implementation project managers, and partner implementation teams during and after go-live.
- Customer Go-Live Support (10%): Providing expert assistance during critical go-live periods, particularly for integrations, ensuring smooth transitions and minimizing delays.
- Error Resolution (10%): Researching and troubleshooting file errors using Azure reporting tools, serving as the designated point of contact for error resolution during the first 30 days after client go-live.
- Documentation Development (15%): Collaborating with the technical integration team to create comprehensive, user-friendly documentation for both technical and non-technical audiences.
- Training Program Development (15%): Designing and delivering training programs for the implementation team on new and existing integrations, creating effective training materials to build team capability.
- Data Mapping Support (10%): Providing expertise and training on all products and tools related to data mapping to support the Data Onboarding team.
- Partner Relationship Management (20%): Supporting partner relationship managers with escalations, assist with onboarding Full AP partners, and serve as a liaison between partner implementation teams and internal resources.
Qualifications & Skills - 3+ years of experience in technical implementations, integration support, or related roles
- Strong understanding of data integration concepts and processes
- Excellent troubleshooting and problem-solving skills
- Outstanding communication abilities with both technical and non-technical stakeholders
- Experience creating documentation and training materials
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with strong relationship management skills
Preferred - Experience with Azure reporting tools and environments
- Knowledge of financial or procurement systems
- Background in supporting enterprise software implementations
- Experience in a customer-facing technical support role
- Familiarity with data mapping and transformation concepts
What Success Looks Like - Reduction in implementation delays and failed go-lives
- Improved customer satisfaction scores for implementation processes
- Faster time-to-revenue for new customer integrations
- Increased adoption of standardized documentation and processes
- Seamless collaboration between technical implementation teams, partners, and customers
Benefits & Perks - Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
- Optional company match RRSP program
- Virtual fitness classes offered company-wide
- Time-off including major holidays, vacation, sick, personal, & volunteer time
- Discounted gym membership rate
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
- Stipend provided for cell phone use
Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Pay Transparency - This salary range is provided for locationswhich require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $72k-$82k.
- For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
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