Must Have Technical/Functional Skills
• Good verbal/written communications skills and strong interpersonal skills to interact positively and productively with Customer, understand customer requirements and provide enterprise Azure solutions
• Network Security & Performance: Managing Cisco Meraki, Cisco ASA, and Azure Firewall, along with implementing high-availability configurations.
• Operational Support: Handling incident response, change control, capacity planning, and documentation
• Troubleshooting: Performing deep packet inspection and network troubleshooting using tools such as Wireshark.
• NetFlow. Sentinel for proactive monitoring and compliance.
• Collaborating with cloud team and on premises users for cloud routing issue, packet capture in cloud.
• Work on security patches, upgrades, updating SSL cert on network devices.Updating license to network devices
• Follow up with network vendors for network devices replacement, RMA.
• Monitor and update Thousand eyes endpoint and configuring new resources for monitoring.
Roles & Responsibilities
• Adhere to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related
• Understand customer business requirements and translate them into secure, scalable Azure solutions.
• Collaborate with stakeholders to define architecture, technical standards, and cloud adoption strategies.
• Provide technical leadership, documentation, and guidance to development and operations teams.
• Communicate effectively with business and technical teams, demonstrating problem-solving and decision-making skills.
• proactive, professional, sets and manages clear expectations, and is clear to technical and non-technical audiences
• Build strong relationships with peers across all teams. Proactively engage in cross brand knowledge sharing and planning
• Build strong working relationships with colleagues in Architecture, Security, and other Technology departments to ensure operational realities are considered throughout the technical lifecycle
• Responsible for optimizing service improvements within the desktop environment
• Undertake detailed and complex project tasks working alongside the Portfolio Delivery, Architecture, and Business operational teams globally
Ensure the CAB process is adhered to and agreed processes are followed
• Quickly learn new technology independently using documentation and online resources
• Ensure to create KB articles and updating SOP''s periodically
• Maintain regular contact with stakeholders during incident and problem resolution
• Join to Major incident bridge call to support customer and resolve complex issues
• Lead root cause analysis activities, reporting to stakeholders after a major incident
• Prove yourself as a trusted advisor across the Technology team .
• Educate and lead on good practice, awareness and accountability for desktop engineers
• Adaptive leadership style that creates an inclusive and engaging environment
• Strategic thinker with the ability to adapt to change
• Guest and customer centric approach, passionate about enhancing the service being offered across the team
• Natural collaborator, energetic and enthusiastic about cross functional delivery
• Strong communicator in all its forms across all levels of the organization
• Always looking for ways to improve personally and to the way things work
• Influencer that can motivate people to adopt effective working practices
• Focused on prioritizing the right things and planning to ensure success
Innovator who can develop new ideas and ways to improve the service we offer
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