Position: AI Engineer - PLM based
Location: Sunnyvale, CA (Onsite)
Project Type: Full-Time
Key Responsibilities
Design and build an AI-powered support bot (web/chat-based) for Hypercare query resolution
Develop agentic workflows to retrieve and synthesise answers from: Past incident tickets
Knowledge bases and documentation
PLM (Teamcenter) systems
Implement RAG / multi-source retrieval pipelines for contextual and accurate responses
Build APIs and backend services using Python (FastAPI) and Apple-approved AI frameworks
Ensure compliance with Apple security, governance, and AI platform constraints
Collaborate with Hypercare, PLM, and support teams to continuously improve response accuracy
Core Requirements
Strong experience in Python backend development (FastAPI preferred)
Hands-on in building LLM-based systems (RAG, agentic workflows, knowledge assistants)
Experience in data integration from multiple enterprise systems (tickets, logs, APIs)
Good understanding of support workflows, incident triage, and knowledge management systems
Strong API design, microservices, and distributed system fundamentals
Preferred / Good to Have
Experience in PLM domain (Agile / Teamcenter)
Exposure to Hypercare / production support environments
Experience working with enterprise AI platforms and governed environments
Success Criteria
Reduce mean time to resolution (MTTR) during Hypercare
Enable self-service query resolution for support engineers
Deliver a scalable AI support framework for future releases
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Position: Engineering Program Specialist - BOM
Location: Sunnyvale, CA (Onsite)
Project Type: Full-Time
Detailed JD
Job Summary
Hardware Technology Engineering Program Management Team is looking for a resourceful Engineering Project Specialist (EPS) to drive configuration management, procurement, and budgets. Preferred candidate is a strategic problem solver who enjoys collaborating with cross-functional teams to communicate changes, analyze risks, and execute complex mitigation strategies in support of engineering product lifecycle management.
Key Qualifications
Minimum 3+ years of project management experience related to configuration management and
Bill of Material (BOM), procurement, budget, and supplier management
Proficient in learning new software applications to promote efficiency and productivity
Effective reciprocal communication skills (written and verbal)
Strategic critical thinking and problem-solving skill capabilities
Attention to detail with multitasking and prioritization abilities
Experience managing, organizing, and maintaining large quantities of data
Description
Work closely with engineering design teams to create, structure and release BOMs, including part numbers, engineering change orders, and related technical drawings and documents
Partner with program managers, global commodity managers and finance team to create and manage development budgets and procurement activities
Work on multiple projects simultaneously and manage competing priorities
Manage build and supplier communication to ensure timely purchase to pay activities and product compliance.
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Position: PLM UAT - Business Process Expertise
Location: Sunnyvale, CA (Onsite)
Project Type: Full-Time
Roles & Responsibilities
10+ Years of experience in PLM
Strong understanding and hands-on experience with PLM (Teamcenter / PLM) tool:
Change Management
Configuration Management
BOM Management
Integrations
Strong understanding of testing principles, especially UAT and the underlying business processes.
Support end-to-end UAT planning, scenario design, execution, and sign-off, working in a regular cadence with the team; establish strong stakeholder connects and apply PLM experience to drive UAT to closure.
Lead defect triage; coordinate with business users, engineering, and OSS on priority and closure.
Bridge business and QA; translate business workflows into UAT scenarios and acceptance criteria.
Drive UAT status reporting and readiness.
Coordinate with stakeholders and application owners to ensure complete coverage.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to lead a team and work independently under tight timelines
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