Jira Admin

Role: Jira Admin

Location: Oakland, CA (hybrid)

Type: 6 Month Contract (Can Be Extended)

NOTES:

5+ years of hands-on JIRA administration experience
Strong understanding of:
JIRA workflows, schemes, and configurations
Agile methodologies (Scrum, Kanban)
Experience with:
JIRA automation (advanced rules)
Script Runner or similar tools
REST APIs and integrations
Job Title: JIRA Administrator (Atlassian Platform Administrator)

Role Summary

The JIRA Administrator is responsible for the configuration, governance, and optimization of the Atlassian ecosystem (primarily JIRA, often Confluence). This role ensures that JIRA supports scalable, efficient workflows across teams while maintaining system integrity, performance, and usability.

This is not just a “tool admin” role—it sits at the intersection of process design, systems configuration, and cross-functional enablement.

Key Responsibilities

1. JIRA Configuration & Administration

Configure and maintain:
Projects, issue types, workflows, screens, and fields
Permission schemes, notification schemes, and roles
Manage user access, groups, and security models
Maintain system hygiene (archiving, cleanup, standardization)
2. Workflow Design & Process Optimization

Translate business and engineering requirements into JIRA workflows
Design scalable and standardized processes across teams
Balance flexibility vs governance (avoid workflow sprawl)
Continuously improve usability and efficiency
3. Automation & Efficiency

Build and maintain JIRA automation rules:
Issue transitions, notifications, routing, SLA triggers
Reduce manual work through process automation
Monitor and optimize automation performance
4. Reporting & Analytics

Develop dashboards and reports:
Sprint metrics (velocity, burndown)
Throughput, cycle time, backlog health
Enable stakeholders (engineering, product, leadership) with visibility
Ensure data quality and consistency for reporting
5. Integration & System Connectivity

Manage integrations with tools such as:
GitHub / GitLab / Bitbucket
CI/CD pipelines
Slack, ServiceNow, CRM systems
Support or design cross-system workflows (light orchestration)
Work with APIs, webhooks, and marketplace apps when needed
6. Atlassian Ecosystem Management

Administer Confluence:
Spaces, permissions, templates
Evaluate and manage marketplace plugins (e.g., Tempo, ScriptRunner)
Ensure compatibility, performance, and cost control of add-ons
7. Governance & Best Practices

Co-establish standards for:
Project creation
Naming conventions
Workflow consistency
Prevent configuration sprawl and technical debt
Document system architecture and processes
8. User Support & Enablement

Provide tier-2/3 support for JIRA-related issues
Train teams on best practices and workflows
Act as a consultant to teams adopting or improving JIRA usage
 

Required Qualifications

5+ years of hands-on JIRA administration experience
Strong understanding of:
JIRA workflows, schemes, and configurations
Agile methodologies (Scrum, Kanban)
Experience with JIRA Cloud or Data Center (specify which you use)
Ability to translate business requirements into system design
Strong problem-solving and systems thinking skills
Preferred Qualifications (Senior-level signals)

Experience with:
JIRA automation (advanced rules)
ScriptRunner or similar tools
REST APIs and integrations
Experience scaling JIRA across multiple teams or departments
Familiarity with Atlassian Access, SSO, and security controls
Experience with reporting tools or data extraction
Background in software development, DevOps, or systems architecture
Key Skills

Systems thinking (understanding cross-team workflows)
Process design (not just tool configuration)
Stakeholder communication (technical + non-technical)
Attention to detail (small config errors have big impact)
Governance mindset (preventing long-term entropy)
Success Metrics

Reduced workflow complexity and duplication
Increased adoption and user satisfaction
Improved reporting accuracy and visibility
Reduction in manual work via automation
Stable, performant, and well-governed JIRA environmen