Employment Eligibility Statement:
Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (s) . Sponsorship is not available at this time.
Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines . All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Important Eligibility Requirement
This is an ITAR-compliant project. Therefore, the client can only consider candidates who are:
- U.S. Citizens (USC)
- s (Permanent Residents)
Please confirm your current work authorization status and confirm that you are eligible to work on an ITAR-restricted project.
Additional inputs received on this skill:
Key words and skill details:
- Detects unusual response-time trends
- Identifies anomalies using ML
- Predicts likely service degradation
- Finds probable root cause
- Triggers automation/runbooks
- Prevents outage or reduces impact
Aspect | ServiceNow Event Management | ServiceNow AIOps |
Primary Focus | Collect, normalize, correlate, and manage infrastructure/application events | Predict, detect, correlate, analyze, and automate operations using AI/ML |
Input | Events/alerts from monitoring tools | Events, metrics, topology, incidents, historical data |
Core Capability | Event ingestion, deduplication, alert correlation, service impact analysis | Event Management + Metric Intelligence + ML-driven anomaly detection + RCA + automation |
Approach | Reactive (respond to alerts) | Proactive & predictive (identify issues before outages) |
Output | Qualified alerts and incidents | Root cause insights, anomaly detection, automated remediation, reduced MTTR |
Business Value | Noise reduction and centralized event visibility | Faster detection, prediction, automation, lower MTTR, higher service availability |
Client Industry: Aerospace and Defense
Project Type: ITAR Regulated project
Job Description:
- Implement and configure ServiceNow AIOps , including:
- Event Management
- Health Log Analytics (HLA)
- Agent client collector implementation and Metric Intelligence (MI)
- Machine Learning–based anomaly detection
- Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
- Design AIOps architecture, data flows, dashboards, and service health models.
- Configure alert rules, correlation logic, noise reduction policies, and service impact models.
- Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
- Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
- Collaborate with Cloud, DevOps, and ITSM teams to deliver end‐to‐end solutions.
- Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
- Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
- Solid knowledge of cloud platforms (AWS/Azure/Google Cloud Platform) and ITIL processes.
- Strong analytical and problem‐solving skills.
- Excellent communication and client‐facing abilities.
- ServiceNow certifications (CSA, CIS‐ITOM, CIS‐Discovery, CIS‐Event Management) good to have.
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
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