|
Skill
|
Required /Desired
|
Amount
|
Actual Years of Experience
|
|
ServiceNow development and configuration
|
Required
|
4
|
|
|
JavaScript and ServiceNow client-side and server-side scripting
|
Required
|
3
|
|
|
API integration design, security, and troubleshooting
|
Required
|
2
|
|
|
REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring
|
Required
|
2
|
|
|
ServiceNow ITSM processes and modules
|
Required
|
2
|
|
|
Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing
|
Required
|
2
|
|
|
ServiceNow data models, tables, reference relationships, and CMDB
|
Required
|
2
|
|
|
User-centered solution design, accessibility, security, and maintainability
|
Required
|
2
|
|
|
Testing, code review, source control, and release-management practices
|
Required
|
2
|
|
|
Analytical, troubleshooting, documentation, and communication skills
|
Required
|
3
|
|
|
Collaboration with technical and non-technical stakeholders
|
Required
|
3
|
|
|
Employee Center, Service Portal, UI Builder, and configurable workspaces
|
Required
|
2
|
|
|
ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search
|
Required
|
2
|
|
|
Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification
|
Required
|
2
|
|
|
Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine
|
Desired
|
2
|
|
|
Automated deployment pipelines, Agile delivery, and DevOps practices
|
Desired
|
2
|
|