Site Reliability Engineer [Multiple Positions Available]

Job Description

DESCRIPTION:

Duties: Troubleshoot, performance tune, and engineer both in-house and vendor products related to identity and access management and privileged access management. Run, maintain, and improve technology solutions in line with established service level objectives by applying software engineering principles. Develop tools and visualizations to gain insights into customer experience and product interactions. Collaborate with the development team throughout the software life cycle to build reliable systems and deploy them across different regions. Develop solutions to automate manual development and operational tasks. Ensure the availability, performance, change management, telemetry, and capacity management of technology solutions. Perform root cause analysis and participate in post- mortems to identify and address gaps, enhancing security solutions. Analyze usage and telemetry data to identify patterns, predict, and prevent failures in technology applications and services. Evaluate and test products before and after changes. Divide and allocate manual operational and engineering work. Provide support coverage and troubleshoot time-critical issues.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Information Technology, Computer Science, or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Software Engineer, IT Project Manager, or related occupation.

Skills Required: This position requires five (5) years of experience with the following: Gathering non-functional test requirements, including details about the application under test, technology stack, hosting infrastructure, system user load, service level agreements (SLAs), and user workload models; Designing load test scripts using at least one of the following programming languages: C, C++, Java, JavaScript, or Python; Designing load test scripts using at least one of the following testing tools: LoadRunner, Microsoft VSTS, Silk Performer, NeoLoad, IBM RPT, or JMeter; Designing user workload models to execute load, stress and endurance tests; Identifying performance bottlenecks using at least one of the following profiling tools: Visual VM or JProfiler; Measuring and monitoring metrics using AppDynamics and Dynatrace; Creating dashboards to enable telemetry and alerts using at least one of the following tools: Splunk, Grafana, AppDynamics or Dynatrace; Building CI/CD pipelines to automate end-to-end load test execution and load testing infrastructure maintenance; Building CI/CD Groovy pipelines to automate load test activities; Implementing GIT and SVN functionalities; Automating extraction of test data; Automating load test result generation and reporting; Analyzing performance test results; Conducting root cause analysis for complex business processes and functionality; Performing performance tuning to optimize garbage collection, heap management, and JVM configuration; Scripting using Python and PowerShell. This position requires three (3) years of experience with the following: Applying site reliability engineering principles and practices across multiple applications; Creating test automation scripts using Selenium; Writing Python utilities to manage services and MQ testing; Performing DB testing and tuning. This position requires two (2) years of experience with the following: Translating quantitative information into actionable insights based on Service Level Indicators (SLIs) and Service Level Objectives (SLOs); Managing patches, upgrades, and maintenance in Linux and Windows infrastructure. This position requires one (1) year of experience with the following: Conducting chaos testing to assess application resiliency and identify potential issues using Gremlin; Defining SLOs and SLIs for applications.

Job Location: 8181 Communications Parkway, Plano, TX 75024.

Full-Time.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.