Track Lead - DC Technician

HCL Technologies Limited

Job Summary

Data Center Technicians provide a range of services which revolve around the maintenance of Data Center Facilities, Operations, Equipment and processes. Their job description entails offering technical support at Data Center by performing Facility checks on machinery, system/network and servers racking stacking and cabling installations, and troubleshooting in order to ensure optimum operations. In performing their duties, Data center Technicians carry out preventive maintenance of Data Center equipment and devices. Their role also entails monitoring system process and ensure smooth operations. They evaluate heating and cooling systems to ensure they are operational and can meet equipment temperatures conditions. They also endeavor to update ACDC forms to maintain devices records after installing new devices at the Data Center.

Key Responsibilities

Specific job responsibilities of a data center technician differ according to where they work. However, there are several core tasks associated with the role. Based on our analysis of multiple job listings, these include:
Perform Preventative Maintenance
On a daily basis, data center technician s complete preventative maintenance of equipment and data network devices. They operate in tight spaces, run & label cabling, and improve physical security around their assigned data center. Data center technicians engage in building projects and check utilities. To make sure the center does not overheat, they carefully examine power sources and heating and cooling controls. The Data Center Technicians must have a clear understanding how the Facilities machinery is used to support the data center infrastructure such as CRAC, UPS, PDU, Switchgear, ATS and power Strips
Server Management and Repair
Data center technicians troubleshoot and repair servers that have hardware and network issues. They run hardware diagnostics and replace failing parts. They are responsible for day-to-day performance and capacity management of servers. If something goes wrong, data center technicians are called on to quickly fix it in order to keep business data flowing.
Monitor System Processes
Monitoring and maintaining operation of all network processes is the primary duty of data technicians. They evaluate machine temperature levels for optimal performance. Data technicians are expected to maintain accurate work records and event logs. They also create concise virtual information reports to keep company management informed of status updates.
Cross-Collaborate to Protect Data
Data technicians install and arrange new equipment for data centers. This may include physically checks of internal system components (CPU), memory hard drives, fiber cables, copper, and more. Once devices are racked, data technicians do the cabling, labeling and update ACDC forms. They also keep inventories of cabling and items that are needed to support the Data Centers.
Technical Support and Education
Data center technicians provide live support to clients and coworkers and are expected to troubleshoot problems as they occur. They act as a main point person in the field, putting out fires and working on projects simultaneously. Educating other data center staff on how to properly troubleshoot hardware is also a key part of their role.

Skill Requirements

1. Proficiency In Microsoft Vdi Solutions And Rdsh Technologies
2. Strong Understanding Of Windows Operating Systems
3. Familiarity With Touch Services And Video/Telepresence Systems
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities


Other Requirements