Senior CMDB & ServiceNow Integration Architect

The following requirement is open with our client.

Title                                        : Senior CMDB & ServiceNow Integration Architect

Location                                : Richardson, TX ( Hybrid)

Duration                               : 12 Months

Relevant Experience (in Yrs.):

Job Description:

We are looking for a highly experienced Senior CMDB & ServiceNow Integration Architect.

Job Responsibilities:

CMDB Architecture & Governance

·         Define and implement enterprise CMDB architecture, data models, and governance standards.

·         Design and maintain CI classes, relationships, identification, and reconciliation rules.

·         Drive CMDB health initiatives covering data quality, normalization, reconciliation, and compliance.

·         Establish CMDB best practices aligned with ServiceNow CSDM standards.

ServiceNow Solution Architecture

·         Architect and govern ServiceNow CMDB, ITSM, ITOM, TSM, and related platform capabilities.

·         Provide technical leadership for ServiceNow integrations and data architecture.

·         Conduct architecture reviews, solution assessments, and performance optimization initiatives.

·         Define scalable and sustainable integration patterns across enterprise systems.

Integration Architecture

·         Design and implement ServiceNow integrations using REST APIs, SOAP Web Services, IntegrationHub, MID Server, ETL platforms, and event-based integration frameworks.

·         Architect data synchronization between ServiceNow CMDB and inventory systems, monitoring tools, OSS/BSS platforms, cloud platforms, and enterprise databases.

·         Lead integration troubleshooting, optimization, and root-cause analysis.

Cicada ETL/Data Integration – Mandatory

·         Design and support Cicada-based data ingestion and ETL workflows.

·         Define CI data ingestion, enrichment, normalization, and reconciliation processes from Cicada into ServiceNow CMDB.

·         Optimize Cicada data flows, mappings, and integration strategies.

·         Ensure consistency, integrity, and timeliness of CMDB data populated from Cicada sources.

·         Collaborate with infrastructure, network, and application teams to onboard new data sources through Cicada.

Database & Data Architecture

·         Apply deep knowledge of relational database concepts and enterprise data modeling.

·         Design scalable schemas and data structures supporting ServiceNow integrations.

·         Optimize SQL queries, indexing strategies, and database performance.

·         Perform data analysis, reconciliation, and troubleshooting across complex datasets.

·         Support data migration, transformation, and archival activities.

Performance Engineering

·         Analyze and improve ServiceNow platform performance.

·         Identify and resolve bottlenecks across CMDB operations, Discovery, Service Mapping, integrations, and database transactions.

·         Optimize application performance, response times, and batch processing workloads.

·         Develop monitoring, alerting, and performance reporting frameworks.

Stakeholder & Technical Leadership

·         Act as the technical authority for CMDB and ServiceNow integration architecture.

·         Partner with enterprise architects, application owners, infrastructure teams, and business stakeholders.

·         Lead architecture design reviews and technical governance forums.

·         Mentor developers, ServiceNow administrators, and CMDB analysts.

Must Have Skills:

·         12+ years of IT experience

·         ServiceNow CMDB Architecture

·         Cicada ETL / Data Integration Platform – Mandatory

·         ServiceNow Integration Architecture

·         ServiceNow ITOM / ITSM

·         CSDM

·         CI Classes, Relationships, Identification & Reconciliation

·         CMDB Health, Data Quality & Normalization

·         REST APIs / SOAP Web Services

·         IntegrationHub

·         MID Server

·         ETL / Data Integration

·         Enterprise Data Architecture & Data Modeling

·         SQL / Relational Databases

·         ServiceNow Performance Optimization

·         Discovery & Service Mapping

·         Data Migration, Transformation & Reconciliation

·         Architecture Governance and Technical Leadership

Thanks and Regards, 

Goutham Eluri

Senior Technical Recruiter 

ASCII Group LLC. 

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI  48335 

Office:

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