D365 CE Architect: 6 Months

Job Summary

We are seeking a hands-on D365 Customer Engagement (CE) Functional Architect who is ready to roll up their sleeves to streamline support operations in the short term and lead the design of a scalable, long-term stabilization strategy. This role requires a unique blend of technical depth, functional expertise, and strategic thinking to bridge the gap between business needs and system capabilities.

Key Responsibilities

·        Take ownership of day-to-day enhancement requests, triage and resolve technical and functional problems quickly.

·        Design and implement a long-term roadmap for system stability, scalability, and performance optimization.

·        Collaborate with business stakeholders to model and implement scalable, efficient business processes within D365 CE.

·        Lead solution architecture and translate ambiguous business requirements into clear, actionable system solutions.

·        Provide deep expertise in CRM, Marketing, and Quoting functions, ensuring alignment with business goals.

·        Design and implement customer journeys, lead management, campaign automation, and segmentation strategies in D365 Marketing.

·        Model and optimize quoting processes including product configuration, pricing, and approvals.

·        Quickly diagnose and resolve technical issues, working closely with developers and infrastructure teams.

·        Collaborate with developers to design and deliver customizations, extensions, and integrations.

·        Act as the primary liaison with Microsoft and other vendors to resolve platform-specific issues and escalate critical incidents.

·        Create clear documentation and provide training to internal teams to support adoption and knowledge transfer.

Required Skills & Qualifications

·        8+ years of experience with Microsoft Dynamics 365 Customer Engagement (CRM).

·        Strong techno-functional expertise across core CE modules including Sales, Marketing, and Customer Service.

·        Proven experience with Power Platform, Dataverse, and integration tools.

·        Deep understanding of CRM and Marketing automation processes.

·        Excellent problem-solving skills and ability to troubleshoot complex technical issues.

·        Strong communication and stakeholder management skills.

·        Experience working in agile environments and managing cross-functional teams.

·        Ability to work independently and take initiative in a fast-paced environment.

Preferred Qualifications

·        Microsoft Certified: Dynamics 365 + Power Platform Solution Architect.

·        Experience with Azure DevOps, Power BI, and third-party CE integrations.

·        Familiarity with ISVs and industry-specific CRM solutions.