Production Support Analyst II

Job#: 3023506

Job Description:

Job Title: Production Support Analyst II

Location: Irvine, CA - Hybrid- 2 days in office/3 days remote

Duration: 12 months

Responsibilities:

• Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
• Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
• Work with Data Management and QA/QE teams to support testing and launch of new menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
• Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
• Work with Menu Middleware (MMW) Developers to support MMW releases
• Follow Change Management procedures

Qualifications:

• At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
• AWS, Python, REST APIs, Bash scripting & PowerShell scripting - (Nice to Have)
• Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external
• Proactive mindset with ability to build process & documentation
• Ability to prioritize and manage multiple tasks
• Diagnose problems and follow through to resolution

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.