Department OverviewThe University of Virginia seeks a Local Support Partner (LSP) to provide technology support for UVA Finance and to serve as a member of the Business Systems Support team, which provides comprehensive, coordinated technology user services for UVA Finance and its SLA partners.
Position SummaryThe Local Support Partner acts as a local support partner for UVA Finance. Reporting to the Local Support Partner Manager, this position applies sound information technology principles to actively support users in successfully operating within a complex computing environment. The role supports multiple areas of technology service including access management, role security services, data management, SaaS cloud management, networking, imaging, device configuration, and inventory management. The LSP also assists in the implementation of new University initiatives, infrastructure improvements, and special projects as assigned.
Responsibilities - Participate in system administrative activities using KACE Systems Management, closely collaborating with UVA Finance LSP and KACE administrators.
- Actively engage with Business Services & LSP team members to efficiently on- and off-board UVA Finance and partner staff members.
- Review proposals that consist of objectives, scope, and user expectations; gather facts, analyze data, and prepare proposal synopses comparing alternatives in terms of cost, time, and availability of resources.
- Analyze problems with computer applications and systems while collaborating with others involved in the support process.
- Provide individual and/or group instruction and training to users on various technologies.
- Collaborate with other UVA Finance LSPs and departments/users to evaluate, purchase, and manage software/hardware.
- Configure, maintain, and support audiovisual equipment located within assigned facilities.
- In addition to the above job responsibilities, other duties may be assigned.
Functional Area Outcomes - Demonstrate ability to adapt quickly to organizational changes within a complex environment.
- Understand implications of business process changes and how they may impact upstream and downstream activities.
- Actively engage with transformation activities, including potential involvement in business process redesign and/or testing.
- Foster a culture of continuous innovation, seeking effective use of technical and human resources.
Knowledge, Skills, and Abilities - Excellent technical skills related to information technology principles/protocols and the ability to understand the institutional landscape to implement needed actions at a departmental level.
- Ability to follow a troubleshooting process and methodology for server/client applications; quickly identify root cause and provide excellent customer support.
- Adaptability, including appropriately questioning the status quo, learning new technologies/concepts, and identifying solutions quickly.
- Strong written and verbal communication skills, including technical writing skills.
- Intellectually curious; seeks to develop self and others in a diverse and rapidly changing environment.
- High attention to detail, analytical acumen, and creativity.
- Ability to manage multiple efforts under pressure to meet or exceed deadlines.
- Ability to analyze data to draw business-relevant and objectively determined outcomes.
- Ability to develop process documentation to sustain improvements.
Minimum Qualifications - Two years of relevant experience in an IT helpdesk / user support environment.
- Bachelor's degree.
- Experience with Office 365 applications and integrative data & directory services.
- Systems administration of hardware/software for Client OS including Windows 11, MacOS, iOS, iPadOS, and Android.
Preferred Qualifications - 2-5 years of relevant IT experience.
- A+, Network+, Security+.
- Experience with tools/technologies such as KACE System Management, Zoom Workplace, Adobe Cloud, Intune, Axonious, MetaAccess, Qualys, Zoom Rooms, DUO, Active Directory, Group Policy, Workday, O365, Sharepoint, OneDrive, JAMF, and Salesforce (Case Management).
Physical DemandsThis position may include typical office and on-site IT support activities, including sitting/standing, moving throughout assigned facilities, and lifting/moving standard IT equipment as needed.
Salary RangeAnticipated Hiring Range: $ 60,000-75,000 based on qualifications and experience
Position Type & Work LocationThis is an
exempt level, benefited position based in
Charlottesville, VA. Regular
on-site work is required and expected to foster collaboration, support service delivery, and meet operational needs. On-call responsibilities and local availability during select days of University holiday breaks are
shared across the team on a rotating basis, based on operational needs.
About UVA and the CommunityThe University of Virginia, including the UVA Health System, is consistently rated among the top public universities in the nation. Founded by Thomas Jefferson in 1819, UVA is located in Charlottesville, Virginia, near the foothills of the Blue Ridge Mountains. The Charlottesville area offers a high quality of life with a thriving arts scene, outdoor recreation, strong schools, and easy access to Washington, DC, Richmond, and the broader mid-Atlantic region.
Application TimelineThis position will remain open
until filled.
Additional RequirementsThe University will perform background checks on all new hires prior to employment.
How to ApplyPlease apply online through
Online and search for
R0079070. Complete the application and upload the following
required materials:
Internal applicants may search and apply for jobs on the UVA Internal Careers website .
Please note that multiple documents can be uploaded in the "Resume" box. Applications that do not contain all required documents will not receive full consideration.
Reference Check ProcessReference checks will be completed via SkillSurvey, an online tool that will notify references via email and allows them to complete a reference questionnaire electronically.
ContactFor questions about the position or the application process, please contact Bill Crane
, Senior Recruiter, at
.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
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