Senior Business Analyst (w/Public Safety Implementation exp.)

Job Title: Senior Business Analyst (Business Process Consultant Senior)

Location: Towson, MD (onsite)

Anticipated Start: December 2026

 Job Description:

• Client is seeking a qualified Senior Business Analyst to assess, develop, enhance, and implement technology solutions in support of County agencies, with a primary focus on Public Safety systems and business processes.
• The initial assignment will support the replacement of the County's Jail Management System.
• Business requirements have already been captured.
• The Senior BA will work closely with County stakeholders, SMEs, technology teams, and vendors to validate and refine requirements, evaluate solutions, support vendor activities, and assist with successful implementation of the new system.
• The ideal candidate has strong business analysis skills, experience with complex technology implementations, and the ability to work effectively with both technical and business stakeholders. Public safety or related government application experience is highly desirable.

 DUTIES AND RESPONSIBILITIES:

• Develop functional/non-functional system requirements using documented business requirements.
• Work with development staff and/or vendors to create prototype designs for medium to large-risk projects.
• Create detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing (UAT) processes as required.
• Assess and develop recommendations for process improvements and technology solutions for County agencies.
• Capture, consolidate, and communicate information from Subject Matter Experts (SMEs).
• Responsible for high-level design and integration of software development by partnering with business users, project managers, and application developers.
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations to other systems.
• Conduct in-depth analysis of County systems, operations, and procedures; work with users to define system requirements and resolve problems; translate client requirements into highly specified system design documents; coordinate system design and implementation requirements with staff.
• Perform full life cycle development of systems; assess business opportunities, define problems, and identify business solutions; develop needs assessments and requirements analysis.
• Work with and confer with County agencies, providing advice, consultation, and technical assistance throughout project implementation.
• Provide quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing, and troubleshooting.
• Provide metrics around reporting, system performance, and process control.
• Participate in user training and often conduct training when needed.

MINIMUM QUALIFICATIONS (MUST HAVE):

• Bachelor's degree from an accredited college/university in Business, Computer Science, or related field, AND 5 years' experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience in public safety implementations and post-production environment as a primary technical resource.
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods, and techniques used to analyze and evaluate business operations.
• Skilled in analyzing and evaluating administrative processes for automation.
• Ability to assist in analyzing and evaluating the feasibility and suitability of IT projects.
• Ability to establish and maintain effective working relationships.
• Ability to create precise and effective technical documentation.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Ability to produce documentation for various audiences, including design documents with business requirements, functional specifications, test plans, and scripts.
• Strong analytical and problem-solving skills.
• Outstanding business process fluency, with the ability to discuss processes in enough detail to gain insight into the underlying business problem or opportunity.
• Ability to work in a team environment and maintain strong professional relationships.
• Maintain the security and confidentiality of proprietary or sensitive data in any medium.
• Experience working for a government entity.
• 5+ years' experience with Public Safety projects.

 Thanks & Regards

Saravanan

DMinds Solutions Inc.