Sr. Technical Program Manager

The Technical Program Manager (TPM) ensures that all initiatives align with business objectives and deliver real value. They work with stakeholders to assess the value of requested work, helping to validate that it will have a meaningful impact on the company. As a servant leader, the TPM guides cross-functional teams through the delivery of initiatives and epics, ensuring smooth collaboration. They act as a bridge between business goals and execution, aligning teams and driving improvements throughout the development lifecycle. The TPM facilitates communication, manages risks, and escalates issues to keep the program on track.

Program Planning

• Collaborate with business partners and technical teams to design and maintain project plans.
• Align program goals with business strategies and prioritize deliverables.
• Define MVPs and balance scope, cost, and timelines.

Program Management

• Oversee daily program operations to ensure projects are delivered on time, within scope, and budget.
• Coordinate cross-functional teams for seamless execution.
• Identify and mitigate risks; manage scope changes and budgets.

Communication

• Ensure clear, consistent updates to teams and stakeholders on status, risks, and changes.
• Host regular syncs and organize demos for feedback.
• Provide concise status reports and facilitate Go/No-Go decisions for releases.

Agile & Continuous Improvement

• Promote Agile best practices and coach teams in methodologies.
• Facilitate lessons-learned sessions and drive ongoing improvements.

Team Building

• Foster a collaborative, high-performing team culture.
• Support team members growth and encourage ownership.

Post-Delivery Transition

• Oversee handoff to operations and ensure support processes are in place.
• Coordinate operational readiness for sustained value delivery.

Change Management

• Lead change initiatives to adapt programs to evolving priorities and goals.

Metrics & KPIs

• Track and report on key performance indicators to measure success and drive improvements.

Key Characteristics

• Thrives in a fast-paced, fluid environment comfortable with shifting priorities and leading multiple teams.
• Strong technical background in software development or IT operations. Telecommunications or similar industry background preferred.
• Proven program leadership and cross-functional project management.
• Clear communicator with the ability to influence and align diverse stakeholders.
• Collaborative team builder who motivates and engages others.
• Strategic problem solver who adapts quickly and finds creative solutions.
• Business-minded aligns technical delivery with organizational goals.

• Continuous learner embraces feedback and drives improvement.