IT Support Engineer

IT Support Engineer II Hybrid | Devon, PA

We are seeking an experienced IT Support Engineer II to join a growing IT team in a senior, hands-on support role. This position is responsible for advanced troubleshooting, systems administration, project execution, and mentoring junior support staff. Initial training will be onsite, with hybrid flexibility available after onboarding.

< data-start="392" data-end="413">Responsibilities

• Provide Tier II technical support and serve as an escalation resource for complex issues.


• Troubleshoot and resolve problems involving endpoints, Microsoft 365, identity management, and collaboration tools.


• Administer and support Windows environments, Active Directory, Entra ID, Group Policy, Windows Server, and PowerShell.


• Support endpoint imaging, provisioning, asset management, deployment, and hardware troubleshooting.


• Diagnose and resolve network-related issues involving DNS, DHCP, VPN, email, TCP/IP, HTTP, and SSL.


• Perform root-cause analysis and implement solutions to prevent recurring issues.


• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.


• Lead IT projects and coordinate with internal stakeholders and vendors.


• Mentor junior support team members and promote support best practices.


• Participate in a rotating on-call schedule with additional compensation.

< data-start="1362" data-end="1379">Requirements

• 4+ years of hands-on desktop support experience in Windows environments.


• Strong knowledge of Microsoft 365, Active Directory, Group Policy, Windows Server, and PowerShell.


• Experience troubleshooting complex technical issues and taking ownership through resolution.


• Understanding of networking concepts including DNS, DHCP, VPN, HTTP, SSL, OSI Model, and TCP/IP.


• Excellent written and verbal communication skills.


• Ability to work independently and exercise sound judgment.


• Ability to lift up to 50 lbs., climb ladders, and stand or walk for extended periods.

< data-start="1953" data-end="1982">Preferred Qualifications

• Relevant IT certifications.


• Experience with Microsoft administration.


• Exposure to data cabling or computer facilities maintenance.

Location: Devon, PA (Hybrid after onboarding)
Schedule: Monday Friday, 8:30 AM 5:30 PM
Type: Full-Time
Additional: Participation in a rotating on-call schedule with additional stipend compensation.