Position SummaryThe Desktop Support Technician is responsible for acquiring, staging, building, deploying, supporting, and maintaining PCs and conference room equipment across designated locations on Oahu. This role provides hands-on desktop and conference room support, maintains accurate inventory, and delivers timely incident resolution aligned with defined service levels. The technician will work closely with end users to ensure reliable technology services and a positive customer experience.
Key ResponsibilitiesDevice Acquisition, Build & Deployment- Acquire PCs and conference room equipment from company warehouses.
- Securely stage and build PCs using a standard corporate image.
- Maintain accurate inventory records for PCs and conference room assets.
- Distribute PCs and conference room equipment to designated storage and deployment locations.
- Support average monthly volumes per technician:
- PC builds: 30-40 per month
- Conference room troubleshooting: ~10 per month
- Employee moves and device replacements: ~30 per month
General Desktop Services- Provide hardware and software maintenance and troubleshooting.
- Perform hardware and software installations.
- Support desktop moves, adds, and changes.
- Research and resolve technical problems.
- Document desktop support processes and procedures.
- Provide Service Desk and end-user support.
- Participate in special projects as assigned.
- Manage inventory and coordinate e-waste disposal.
- Perform timely data entry and documentation of all work performed, including requests and incidents, following established processes.
Conference Room & AV Support- Set up, connect, and troubleshoot conference room technologies.
- Support audio-visual equipment including widescreen TVs, projectors, and video conferencing systems (e.g., Polycom or similar).
- Assist users with meeting technology issues to ensure minimal disruption.
Incident Response & Service LevelsTechnicians are expected to meet the following response and resolution targets:
Severity 1 (High) - Mission-critical impact
- Call back within 15 minutes
- On-site within 2 hours
- Resolve within 1 hour
Severity 2 (Medium) - Serious issue with limited scope
- Call back within 30 minutes
- On-site within 4 hours
- Resolve within 2 hours
Severity 3 (Low) - Assistance needed before end of day
- Call back within 60 minutes
- On-site within 6 hours
- Resolve within 3 hours
- Issues reported after 4:00 PM may be scheduled for the next business day unless severity is escalated
Required Skills & Qualifications- Intermediate-level experience in Desktop Support within an enterprise environment.
- Strong knowledge of Windows operating systems.
- Hands-on experience with PC hardware, peripherals, and basic networking concepts.
- Experience installing, configuring, and troubleshooting networked and locally connected printers.
- Proficiency supporting common business applications, including Microsoft Office and Adobe products.
- Working knowledge of conference room AV technologies and basic troubleshooting.
- Strong customer service skills with the ability to communicate clearly and professionally with all levels of an organization.
- Ability to document work clearly in ticketing and asset management systems.
Physical & Safety Requirements- Ability to work under tables, climb ladders, and move up and down stairs.
- Ability to lift and carry equipment weighing up to 60 pounds.
- Basic knowledge of safety practices related to electrical and electronic equipment.
Nice to Have- CompTIA A+ certification or equivalent knowledge.
- Prior experience supporting video conferencing platforms and enterprise AV environments.
Experience LevelLocationJob Type & LocationThis is a Contract position based out of Honolulu, HI.
Pay and BenefitsThe pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Honolulu,HI.
Application DeadlineThis position is anticipated to close on May 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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